Retention Enablement Specialist at Global Payment Holding Company

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of this RoleAs a member of the Retention Enablement team this individual will provide multi-functional services to support the Retention department leaders as well as drive key business initiatives department initiatives and projects. Specifically this individual will be responsible for the talent development initiatives that enrich inform and elevate the department as a whole. They will be responsible for managing the strategy and distribution of internal communication. Additionally this person will develop and maintain new hire training and advanced training opportunities for multiple Retention Teams. Partnership with peers and leaders will be necessary to identify calculated areas of need for talent development. Through all work this individual will model operational and cultural excellence by striving to partner effectively with teammates and colleagues across the organization.What Part Will You PlayCollaborate with the Retention Enablement team to stay connected with current and future initiatives and projectsManage the process and distribution of internal team communication to all lines of business by receiving intake requests reviewing carefully composing and disseminating information to team(s)Identify opportunities for additional internal team communication by staying connected to company news initiatives or other means of inspiration to inform the departmentContinue to evolve the Communication Strategy for efficiency and engagement within the departmentWork with Retention Enablement to iterate the Retention Site. Duties will include collaborative planning creative design within brand standards organization editing/proofreading and receiving buy in from leadership before publishing the changesCome alongside department leaders in the process of documentation and updating and disseminating processes to teams within the structure of the branding guidelines and communication strategyStrategic training and knowledge sharing of projects or initiatives that impact or affect other teams as neededCollaborate with Learning and Development to review training materials for accuracy and to maintain for current and relevant informationProvide rewrites or edits to Learning and Development for incorporating into self-directed learning courses that support new hiresIn partnership with the Senior Retention Enablement Specialist report on the status timeline and dependencies or threats related to any initiative or projectMaintain the Retention Enablement teams system of record Wrike with project notes and updates approvals statuses and other items thatll support the team with tracking projectsSupport other Retention Enablement initiatives and projects as neededWork closely with the Senior Retention Enablement Specialist to outline project plans including but not limited to defining dependencies and establishing accurate timelinesWhat Are We Looking For in This RoleMinimum QualificationsBachelors Degree in business or related field and/or equitable certification or experienceGoogle Suite experience requiredPreferred QualificationsTypically Minimum 4 Years Relevant Expin the credit card industryWhat Are Our Desired Skills and CapabilitiesSkills / Knowledge - Developing professional expertise applies company policies and procedures to resolve a variety of issues.Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.Supervision - Normally receives general instructions on routine work detailed instructions on new projects or assignments.Problem Solving - Ability to solve problems using experience and good judgmentEffective Communication - Demonstrated effective written and oral communication skillsTechnical Aptitude - Ability to understand and communicate technical changes in easy to understand business termsGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .Required Experience:IC Key Skills Criminal Justice,Cost Accounting,Elevator Maintenance,Airport,Jboss,Brand Employment Type : Full-Time Experience: years Vacancy: 1