RN Care Ambassador at Legacy Concierge

About the Company

Legacy Concierge delivers premier in-home nursing and caregiving across Southern California, bringing hospital-caliber clinical oversight into the comfort of home. Our clients and families choose Legacy for a seamless, high-touch experience rooted in responsiveness, strict confidentiality, and care that evolves with changing needs.

About the Role

The RN Care Ambassador is the clinical lead and a primary point of contact for clients and families. You will complete comprehensive assessments, build and manage personalized care plans, coordinate across providers and the in-home team, and ensure that every interaction reflects the Legacy standard: precise, calm, and deeply human.

Responsibilities

• Assessment and Planning
• Complete comprehensive in-person (or virtual) intake assessments, including medical history, current concerns, psychosocial dynamics, and client preferences.
• Answer client and family questions with clarity and empathy; set expectations and next steps.
• Complete clinical documentation and an intake summary report within established timeframes.

• Monitoring and Evaluation
• Communicate effectively with clinical and non-clinical staff, clients, families, and clinical personnel in a courteous, compassionate, and efficient manner.
• Conduct weekly client visits (or as clinically indicated) to reassess care needs and provide guidance to the in-home team.
• Apply strong problem-solving and decision-making skills: identify root causes, implement corrective action plans, and evaluate effectiveness.

• Coordination of Care
• Create and maintain individualized care plans in collaboration with the client and/or family.
• Coordinate across the in-home team and external providers to support continuity of care and a seamless client experience.
• Participate in after-hours and weekend on-call coverage on a rotating basis to support client and family needs.

• Client Advocacy and Communication
• Provide ongoing phone and email communication with families, primary care physicians, power of attorneys, and the care team.
• Serve as a liaison between the client, family system, and surrounding social systems, collaborating with professionals and non-professionals involved in care.
• Support transitions of care (hospital-to-home, post-op recovery, new diagnoses) with clear planning and follow-through.

• Quality and Compliance
• Ensure compliance with all applicable rules, regulations, standards, and internal policies.
• Complete clinical quality tracker audits and support continuous improvement initiatives.

Qualifications

• Active California Registered Nurse (RN) license.
• 5+ years of nursing experience; 3+ years of clinical/bedside nursing experience.
• Prior hospital, home health or case management experience required; experience with geriatric populations required.
• Strong assessment skills and clinical judgment; confident communicator in high-stress situations.
• Excellent verbal and written communication; high-quality documentation habits.
• Familiarity with dementia and chronic diseases common to the aging population.
• Process-driven and organized; able to reset priorities and thrive in a fast-paced environment.
• Proficient with Microsoft Office and Google Workspace tools.
• Willing to be field-based and travel throughout Los Angeles County; reliable transportation required.
• BSN required; MSN preferred.

Required Skills

• White-glove service mindset.
• Unwavering discretion.
• Calm leadership.
• Proactive follow-through.
• Collaborative communication.

Preferred Skills

• Experience with geriatric populations.
• Familiarity with dementia and chronic diseases.

Equal Opportunity Statement

Legacy Concierge is committed to delivering exceptional, personalized care and maintaining strict confidentiality for every client and family.