Hotline Resource Team Supervisor at Nationwide Children's Hospital

Overview:Job Description Summary:Leads and coordinates hotline resource team to provide timely and accurate support to callers in need of assistance.Job Description:Essential Functions:Manages the daily operations of the hotline resource team.Ensures that team members adhere to established protocols and guidelines.Monitors team performance and provides feedback for improvement.Coordinates training sessions for new team members.Handles escalated calls or issues that team members are unable to resolve.Collaborates with other departments to optimize hotline services.Education Requirement:Two years of college or equivalent education and experience required.Bachelors Degree in Social Work preferred.Skills:Effective verbal and written communication interpersonal and documentation skills.Working knowledge of relevant community resources and services.Effective problem-solving and conflict management skills.Ability to quickly assess and prioritize information received.Flexibility and ability to manage multiple demands in a fast-paced environment.Experience:One year of experience providing intake or crisis services preferred.Relational database experience preferred.Physical Requirements:OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Lifting / Carrying: 21-40 lbs Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Reaching above shoulder Squat/kneel Standing WalkingFREQUENTLY: Hand use: grasping gripping turning Repetitive hand/arm useCONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hearing acuity Interpreting Data Peripheral vision Problem solving Seeing Far/near SittingThe above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/VetRequired Experience:Manager Key Skills Dhcp,Dermatology,B2C,Account Development,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1