Sales Administration Analyst CuraScript SD Hybrid at Cigna Group

Job SummaryServe as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationship and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals. Project lead for efficient resolution of customer issues on-boarding EComm troubleshooting account ordering return goods credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators CSD departments buyers and executives as needed. Responsible for managing multiple group mailboxes including creating and ensuring processes are maintained for superior customer service achievement. Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments. Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance. Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved including sales orders and target attainment.Essential FunctionsAssist customer with Windows based applications on-boarding account management and issue resolution as Primary support.Assist with internal & external customer communications via phone email for efficient resolution.Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.Process management and engagement for customer retention.Communication outreach for existing partnerships optimization.Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.QualificationsHigh school diploma bachelors preferred3 years customer service experience supporting inside or outside salesAdvanced Microsoft Suite knowledge (Excel Outlook Word One Note) SharePoint SAP Business Objects SalesForce EComm platform supportExcellent phone and written presentation and communication skills required.Demonstrated ability to problem solve individually and as a team settingThis is a hybrid role and will require the ability to work in-person 3 days a week in the Lake Mary FL office. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Required Experience:IC Key Skills Sales Experience,Microsoft Access,Power BI,Pivot tables,Analysis Skills,Microsoft Powerpoint,Retail Link,Salesforce,Microsoft Excel,Sales Analysis,CRM Software,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1