Sales and Service Technician at Dyson

About us:Dyson launched in the US in 2002 and since then operations have grown exponentially. Our US headquarters is based in Chicagos Fulton Market neighborhood. We also have employees working in field sales our service centers and in our growing number of retail stores throughout the country.Our service team forms a direct link between the business and owners. We are technology experts trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets our team resolves technical queries provides product information delivers excellent customer service and training is provide to ensure you excel in all technical areas.About the role:This is a full-time (40 hours a week) position located onsite at our service center (5257 Edina Industrial Blvd Edina MN 55439)The hours for this role are Tuesday - Saturday from 9:00 am to 5:30 pm. Hours are subject to change based on customer demand.Responsible for the in-person diagnosis troubleshooting and repair of Dyson customer products including vacuums fans air purifiers hair-dryers and other productsCommunicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.Provide excellent customer service to ensure a positive in-store experience.Input customer sales information into Dyson system to properly process orders.Submit daily/weekly reports of products and customers serviced and other reporting as necessaryProperly manage parts usage and inventory as required and directedEnsure all process activity is communicated and Dyson service levels are understood and exercisedAssist Customer Service Team in escalated repair instancesAbout you:Experience in a customer service and sales related positionExperience using and learning about consumer electronics especially Dyson productsAptitude for acquiring skills in technical repairsCollaborative with proven success in team environmentsAbility to prioritize and work in a fast-paced environmentGreat written verbal and interpersonal communication skillsExperience using Microsoft Office including Word Outlook and Excel;Ability to lift and move up to 50 lbs.High School Diploma or equivalent requiredMust be at least 18 years of age.Benefits:At Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.Financial benefits:401K with up to a 4% matchCompany paid Life Insurance and AD&DFlexible Savings Account (FSA) and Health Savings Account (HSA)Lifestyle benefits:Competitive Paid Time Off Benefits including Separate Holiday Sick and Vacation TimePre-tax Commuter Benefits (applicable areas only)Generous Child Care Leave ProgramWellness ProgramEmployee Assistance ProgramGenerous Dyson Product DiscountsHealth benefits:Multi-Level Healthcare Coverage OptionsVision & Dental CoverageCompany paid Short-Term and Long-Term DisabilitySalary: $21 per hour plus monthly bonusDyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.Required Experience:IC Key Skills Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1