Sales Assistant at Edward Don & Company

POSITION SUMMARY:

The Sales Assistant plays a key role in elevating our customer experience. In this dynamic role, they will build strong, lasting relationships with customers-ensuring exceptional service, satisfaction, and repeat business. Acting as a trusted liaison between Customer Service and leadership, they'll help resolve escalations and provide high level support when complex issues arise.

They will also be a daily resource for the team - offering guidance, training, and encouragement to help drive top tier performance. Above all, this person will lead by example, serving as a positive role model that others are inspired to follow

Qualifications:

• High school diploma or equivalent

• 3 years in a Customer Service function

• Customer centric and Internet savvy

• Strong MS Office skills

Preferred Qualifications:

• Restaurant supply/commercial food service experience

• Call Center experience

• Salesforce experience

• 1 year Supplies on the Fly Customer Service experience with proven positive results.

• Training experience

Responsibilities:

• Proactively communicate to all internal and external related parties to exceed customer's expectations.

• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.

• Able to handle more complex and escalated customer issues with excellence.

• Facilitates training and development of new team members, including day-to-day support and motivation for all team members.

• Completes timely reporting and training tracking records to leadership along with recommendations.

• Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership.

• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.

• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.

• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.

• Report any system or product inaccuracies.

• Follow company policies and procedures.

• Performs additional duties as assigned.

Professional Skills:

• Emulates professionalism for others to model.

• Superior time-management skills.

• Ability to multi-task and stay focused on critical objectives.

• A positive, can-do attitude is a must.

• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.

• Ability to write short correspondence.

• Ability to accurately spell & ability to speak and write English in a clear, understandable manner.

• Ability to accurately follow detailed procedures and processes.

• Ability to work with a diverse group of people.

• Ability to work comfortably under pressure.

• Ability to work independently and with a group on various on-going projects simultaneously.

• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)

• Ability to concentrate for extended periods of time.

• Excellent oral and written communication skills.

• Ability to plan and organize time and projects efficiently.

• Excellent critical thinking and problem solving skills

• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.

• Ability to act in an ethical, honest and professional manner at all times.

• Desire to work independently as well as in a team environment.

• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit for prolonged periods of time.

• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.

• Must be able to look at a computer screen for prolonged periods of time and type.

• Requires the ability to read written instructions, reports and other documentation.

• The employee must occasionally lift, carry and/or move up to 30 pounds.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The employee frequently is required to talk or hear.

• The noise level in the work environment is usually light to moderate.