Sales Associate at Great American Cookies & Marble Slab Creamery - Alexandria

Job DescriptionJob DescriptionJob Brief:We are looking for a Sales Associate to manage preparing food items, ensure all transactions run smoothly, and to help us maximize the customer experience.Responsibilities:• Clean kitchen equipment and tools before use• Adjust oven temperatures to ensure proper baking• Decorate cookie cakes with glazes, icings, and edible toppings• Shape dough for preparation of Cookie Cakes• Prepare custom-made pastries based on customers’ preferences (e.g. cookie cakes)• Understanding of food safety practices• Excellent time-management skills• Use electronic equipment, like cash register and POS• Maintain clean and tidy checkout areas• Collect payments whether in cash or creditJob Requirements:• Ability to issue receipts, refunds, or change orders if necessary • Ability to cross-sell products and introduce new ones• Ability to resolve customer complaints and guide them/provide relevant information• Work experience as a retail cashier or in a similar role preferred • Guest service skills• Experience with cake decoration techniques preferred • Ability to remain calm and focused in a fast-paced environment• Basic math skills• Team spirit, with a customer-focused attitude• Strong communication skills