Sales BDC Manager at Precision Toyota of Tucson

Sales BDC ManagerPrecision Toyota of Tucson Tucson AZAbout Us:At Precision Toyota of Tucson were not just a leading Toyota dealership; were pioneers in shaping the automotive sales landscape since our founding in 1954.Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity intelligence and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world.Our company handbook opens with a clear manifesto: One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time.Were seeking like-minded individuals who are eager to contribute to this vision using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.The Role:As our Sales BDC Manager you will lead a team of BDC Coordinators driving appointment generation and customer engagement that fuels our sales pipeline. Reporting to our Sales Managers you will oversee phone and internet lead response coach your team to excellence and implement data-driven strategies to increase appointment volume and show rates. This role bridges marketing sales and customer serviceensuring every customer interaction reflects our commitment to hospitality and integrity.Key Responsibilities:Lead and develop a team of Sales BDC Coordinators setting clear performance expectations and fostering a positive goal-oriented environmentParticipate in lead handling issue resolution and scheduling appointments by answering and handling guest communications via email chat phone etc.Drive appointment growth by optimizing lead handling processes response times and follow-up strategiesMonitor and analyze key metrics including appointment set rates show rates and lead conversion to continuously improve performanceImplement and refine BDC processes scripts and workflows to enhance customer experience and team efficiencyUtilize CRM systems to track performance identify trends and generate actionable reports for Sales ManagementCollaborate with Sales Managers to ensure seamless customer handoffs and alignment on departmental goalsTrain and coach team members on Toyota products effective communication techniques and best practices for customer engagementHandle escalated customer inquiries with professionalism and a solutions-oriented approachParticipate in hiring and onboarding of new BDC team membersQualifications:Required: Previous experience in an automotive BDC environmentSupervisory or management experience preferredProven ability to lead motivate and develop a teamStrong analytical skills with the ability to interpret data and drive decision-makingExcellent verbal and written communication skillsProficiency with CRM systemsCommitment to ethical business practices and exceptional customer serviceBilingual in Spanish preferred but not requiredHigh school diploma or equivalent required; college degree preferredClean driving record and valid drivers licenseWe Offer:A competitive salary with performance-based incentivesProgressive forward-thinking company cultureVanguard 401(k) with company matchMedical insurance including Flexible Spending Accounts and Dependent Care Flexible Spending AccountsDental insuranceVision insuranceAmple paid time offCharitable giving match and charitable paid time offEqual maternity/paternity leave for tenured team membersTeam Member-only quiet lounge for peaceful work breaks and yoga/stretchingShort-term and long-term disability insuranceLife insuranceAnd moreWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Manager Key Skills Information Systems,Instrument,Access,Agriculture,Corporate Risk Management,Cement Employment Type : Full-Time Experience: years Vacancy: 1