Sales Business Retention Manager at PromoCentric

Job Title: Business Retention ManagerLocation: Newmarket NH Reports To: Director of SalesAbout PromoCentric:PromoCentric is a full service promotional marketing agency delivering branded programs webstores kitting and on demand fulfillment for leading organizations. Weve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.Role Summary:We are seeking a Business Retention Manager to lead the farmer organizationowning retention renewals expansion (upsell/cross sell) and end to end operational execution for strategic accounts. You will build a high performing AM team strengthen playbooks and SLAs and partner with Programs/Operations Creative and Finance to deliver a consistent perfect order client experience.Key ResponsibilitiesRetention & Expansion: Own NRR/GRR renewal calendar and expansion pipeline; run executive QBRs and multi threaded account plans.Operational Excellence: Implement AM playbooks for quoting proofs/approvals order writing and fulfillment hand offs; improve OTIF and error rate.Leadership: Hire coach and develop AMs/ACs; set coverage models/books; establish productivity metrics and incentive plans tied to retention/expansion.Cross Functional:Sales/Hunters: Define land to expand handoffs and comp harmony.Programs/Operations: Streamline webstore/program workflows and kitting; fix root cause defects.Finance/RevOps: Margin guardrails pricing/terms forecasting; CRM data hygiene.Instrumentation: Build dashboards (NRR/GRR expansion margin OTIF SLA adherence error rate) and manage weekly operating rhythms.Qualifications:810 years in Account Management/Client Success with direct revenue ownership; 5 years leading AM/CS teams.Clear record of driving renewals and multi year expansions; strong executive presence.Process builder with SOP/SLAs implementation experience; data driven operator.Tools: CRM and order/production systems (e.g. @ease Salesforce or Microsoft Dynamics) collaboration (Microsoft 365/Teams) and BI (Power BI).Promotional products e commerce/webstores or light manufacturing/fulfillment experience is a plus.Compensation & BenefitsCompetitive base salary performance bonus tied to NRR/GRR renewal timeliness and expansion.Medical dental vision 401(k) PTO and more.ScheduleMondayFriday; occasional travel for client visits implementations and key QBRs.How to ApplySubmit your resume (and a brief note on your biggest renewal/expansion win) Equal Opportunity Employer: PromoCentric is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. If you require accommodation during the hiring process please let us know. Required Experience:Manager Key Skills Drawing,Business Analysis,Business Administration,Account Opening,Art Employment Type : Full-Time Experience: years Vacancy: 1