Sales, Catering and Events Administrative Assistant - Hilton Cleveland Downtown at Hilton US

Administrative Assistant

The Hilton Cleveland Downtown is adding to their team! They are looking for an Administrative Assistant to join their Catering, Events, and Sales team! This role is a great entry level position and to support up to 6 managers to ensure we have amazing group success! Come be a part of award-winning team and grow your career within the Hilton family!

What will I be doing?

As a Sales, Catering & Events Administrative Assistant you will be responsible for assisting our team with all administrative duties:

Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Receiving and distributing all leads that come through via phone, email, or sites
2. Generate proposals, contracts, BEOs, and diagrams in support of the Sales, Catering, and Event Managers
3. Generate and distribute reports for the hotel team
4. Handle planning with tour meeting planners and generate Banquet Event Orders and Resumes based on agreed contractual terms. Prepare and process all required paperwork to include BEOs for tours, and all other related correspondences with clients.
5. Support daily distribution of BEOs, reader boards, and change logs
6. Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
7. Conduct property tours to promote facilities and services
8. Work with Administrative Assistants in maintaining file room and proper stocking of Catering Marketing Collateral

What are we looking for?

• 1+ years of customer service experience required
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Previous experience in the hotel or hospitality industry highly preferred
• Delphi FDC experience strongly preferred
• Quick thinker with strong organizational skills
• Ability to manage high-volume workloads in a fast-paced environment

The hourly rate for this role is $21 per/hour. This is an entry level on-property role Monday - Friday between 8:00am - 5:00pm

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.