Sales Coordinator PNW at Pursuit Collection
JOB DESCRIPTION
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
The sales coordinator will provide sales support, assist the Pacific NorthWest "("PNW") sales managers and internal team, and act as a point of contact between sales personnel, customers and staff. The sales coordinator is part of the overall PNW sales team
ROLE & RESPONSIBILITIES
Respond quickly and efficiently to all in-coming sales inquiries, customer requests and follow up
Manage shared inboxes, answering and disseminating emails and communications
Field calls using telephones and computerized guest registration system to book rooms, tours/transportation, activities and other travel itinerary needs for PNW properties
Continuously work to enhance the client experience by identifying opportunities for improvement in service, satisfaction levels and product offerings
Sell our properties and products to clients that do not fall under a Sales Manager; upselling when available
Coordinate and facilitate all sales contracts (travel trade, regional, weddings and affiliates)
Work closely with RevMax team to coordinate trade block, client requests and client sales reports
Responsible for administrative duties and sales support, reporting or other documentation for the sales team as requested
Provide administrative support across assigned Pursuit geographies (as needed) through effective communication with Sales Managers and internal teams
Coordinate with marketing teams, both local and B2B, to create and order collateral and SWAG
Lead holiday gift acquisition and shipping as well as annual client appreciation gifts and events
Liaise with internal Pursuit departments (Reservations, Operations, Accounting etc.) as required to solve client challenges and issues
Meet and greet travel trade and regional groups as required – traveling to our locations may be required
Organize and assist with fulfilling all familiarization tours, receptions, site inspections, and other events for travel trade and regional; in-person participation may be required
Assist with onsite support, event management, operations & day of event execution as needed
Maintain the Pursuit CRM system (Delphi.fdc and Salesforce) for the PNW Sales Team
Responsible for reconciling and balancing systems by entering actuals on a monthly, quarterly, and annual basis to ensure revenue alignment across all platforms for regional and travel trade segments
Assist and support other coordinators with the goal of creating a cohesive team environment
Support the sales operations team with any projects and or tasks that require additional support
Overall view of role:
October to May – primary focus is contracting, client responses, securing client space, reporting
May to September – support sales with onsite visits, FAM tours, meet and greets and inputting actuals
Acts as a sales support contact in the absence of Sales Managers for colleagues and clients
REQUIRED SKILLS QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in tourism/business, or equivalent in work experience preferred
The ideal candidate will possess tourism related business experience but consumer products experience would be acceptable
Ability to work independently, or in group setting
Self-motivated, detail oriented professional
Strong interpersonal skills
Strong oral and written communication skills
The ability to see multiple projects and tasks through to completion on a timely basis
Possesses strong administration and organization skills with a team approach on all projects
Computer literate, comfortable with Microsoft Office Suite.
Familiarity with a Property Management System and Customer Relations Management system an asset
Must be able to work some overtime and enjoy working with a team in a busy, fast-paced environment.
You are an independent worker who takes initiative, a self-starter
You are a highly detail-oriented person, who possesses strong administration and organizational skills.
You are resourceful, resilient, and adaptable with the ability to see multiple projects and tasks through to completion on a timely basis.
Critical Competencies
Must communicate clearly, both verbally and in writing, with a solid attention to detail.
Must bring a keen eye for detail, organization, safety and cleanliness to improve PNW operations
Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
Must exhibit a real curiosity about the business for PNW and for Pursuit overall
Must ask good questions and drill down into details to improve the business
Must process information quickly and take initiative to recommend solutions to challenges
Must stay cool under pressure by being resilient, adaptable and flexible.
You enjoy working with a team in a busy, fast-paced environment. Some overtime may be required based on business levels.
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and PNW GEO’s reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.