Senior Customer Success Manager (Enterprise) at GWI

Weekly office requirement: Hybrid 3 days/weekEmployment type: PermanentSalary Range: $95k - $110k bonusAs our Senior Customer Success Manager youll:Be part of the Enterprise Customer Success team atGWI responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building education and consultative support.Youll be working within our Enterprise Customer Success team you will assume ownership and management of a portfolio of our biggest global clients helping them to realise value and support growth.Establish and maintain strong relationships with key stakeholders and end users within each of your accountsConsult clients on how to solve challenges / achieve desired outcomes with GWI.Create success plans to document and track the achievement of desired outcomes.Identify and support growth opportunities with your AM counterpartsPull interpret and deliver regular usage reports for each of your accounts.Collaborate with CSEs to develop and execute strategies for lapsed user engagement creation of onboarding collateral and project supportAccurately forecast risk with account manager and develop a plan to mitigateWorking closely with other internal teams to help deliver custom projects and strategic workshopsBe the voice of the customer and channel feedback to relevant departments.What do I need to bring with meYoull need to be able to demonstrate the core skills this role requires. Heres what the team will be looking for in you:Extensive experience in a Customer Success or Account Management roleStrong interpersonal skills and experience building strong internal and external relationshipsStrong Analytical skills with a high attention to detail.Proactive curious-minded and organized team player with innovative ideas to inspire customer engagement loyalty and adoptionAbility to bring data to life with stories and present with confidence.Passion for building trust and communicating effectively with customersAbility to work autonomously and look for improvements in ways or working and processesNatural ability to switch between different roles and wear different hats.Highly organized and able to juggle multiple tasks with competing deadlinesCustomer focused mindset with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.Equally important is attitude. We want people who think big (to make an impact) ask why (to find a better way) and show respect (to everyone at every level all the time). Those are our values and theyre a big part of what were looking for in you.What We OfferAt GWI youll find meaningful work visible impact and a culture that empowers you to do your best. Our package includes:Time to recharge 23 days annual leave paid sick days and office closures over the holidays.Health & wellbeing Top-tier health cover with dental & vision plus mental health and wellness support.Financial benefits Great pay 401(k) matching via Voya and rewards that recognise your impact.Flexibility & balance Flexitime early Friday finishes and work-from-anywhere freedom.Family first Enhanced parental leave and carer days for when life needs you most.Career growth Accredited learning development programs and space to grow your future.Community & impact DE&I initiatives volunteer days and 100% donation matching.Diversity Equity & InclusionDiversity is fundamental to who we areboth as a data company and as a workplace. Our data reflects global realities and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our client.As a Disability Confident employer we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.At GWI you will find a place where you can contribute meaningfully grow professionally and belong fully.#li-hybridRequired Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 95 - 110