Sales Executive, Service at Tomra

The Sales Executive Service plays a critical role in strengthening TOMRAs relationships with customers by promoting and delivering tailored service solutions that enhance equipment performance operational continuity and long-term customer satisfaction. This role focuses on driving service-related revenue through service contracts renewals upgrades and value-added offerings - while ensuring every interaction reflects TOMRAs commercial strategy customer-first approach and high standards of service excellence.We are looking for a candidate who demonstrates integrity adaptability and a collaborative mindset. The ideal individual thrives in dynamic environments embraces ambiguity and contributes to shaping processes within a growing team. Exceptional interpersonal skills and the ability to work effectively across functions are essential as this role requires close partnership with service coordinators and sales teams. Successful candidates will exhibit resilience initiative and a proactive approach with a strong willingness to engage in foundational sales activities such as prospecting cold calling and reactivating dormant accounts. Experience in vertical software sales or a background in commercial engineering is highly desirable.Primary Job Functions Own customer relationships for all service sales activities including contracts renewals and upgradesPresent service value propositions and negotiate with customers to achieve mutually beneficial outcomesPursue and qualify opportunities identified by Field Service Engineers (FSEs) Customer Service Coordinators (CSCs) Marketing Assistant Area Sales Managers (ASMs) or other sourcesDrive proactive business development by identifying and pursuing new leads re-engaging dormant accounts and building a robust pipeline to support aftermarket sales growthExecute foundational sales activities including cold calling door-to-door outreach and lead nurturing to establish relationships and generate opportunities in priority marketsEnsure proposals meet customer requirements and align with TOMRAs regional commercial strategyOversee contract closure ensuring high-quality documentation and long-term customer engagement Support ASMs in region with customer specific service plansPartner with Business Development and Service leaderships to align regional goals and service sales targetsIdentify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRAs value proposition within the regionIdentify process gaps in service sales activities and propose practical solutionsContribute to the development and launch of new service products and digital offerings Support business cases for growth initiatives including upgrade programs contract renewals and digital service adoptionAct as the escalation point for complex or critical customer cases related to service salesCollaborate with Sales Service and Customer Support teams to ensure consistent high-quality customer experience across all touchpointsEmbracing related assignments and responsibilities as required to contribute to the overall success of our teamPromote a Safety First culture throughout the company our customers and our industryQualifications : Minimum 3 years experience in service or technical sales preferably within capital equipment automation or food processing industriesBachelors degree in Business Engineering or related field; or equivalent experienceAdditional certifications in sales negotiation or relevant technical areas considered an assetDemonstrated success achieving or exceeding sales targetsExperience developing and managing long-term customer relationships (B2B distributors direct customers)Familiarity with after-sales service processes including contracts renewals and upgradesProven track record selling service contracts spare parts retrofits and upgradesStrong negotiation and deal-closing skills with measurable revenue impactExperience with CRM systems (Salesforce Dynamics IFS) and using data to drive performanceExperience working with cross-functional teams (service product operations)Strong customer relationship skills with a consultative sales approachExcellent verbal and written communication skillsStrong problem-solving analytical thinking and ability to manage multiple prioritiesProficiency in Microsoft Office and CRM toolsSelf-motivated and organized with the ability to work effectively in a matrixed environmentAbility and willingness to travel nationally and internationally within the AMS region up to 80%Additional Information : Pay BandFor U.S. applicants in accordance with applicable disclosure requirements the anticipated annual base pay range for Sales Executive Service position is $75432 to $94290. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. (As acceptable: Also certain positions are eligible for additional forms of compensation such as bonuses.)Why work for us:Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste. We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged. What we offer:Comprehensive medical dental and vision plans with 100% employee premium coverage31 days of PTO annually (vacation sick and holidays) increasing with tenure401(k) with 100% match on the first 4% of your contributions8 weeks of fully paid parental leave for eligible employeesUp to 4 days of paid bereavement leave to support employees during personal lossEmployee Assistance Program supporting mental emotional and financial well-beingInclusive culture that values diversity well-being and teamworkGlobal career growth opportunities with strong internal promotion recordProud Gold Level 2024 Cigna Healthy Workforce Award recipient TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Full-time Key Skills Animal,Food Service,Joomla,Asset,CISSP,Corporate Risk Management Experience: years Vacancy: 1