Sales Operations Coordinator at Truewerk

This is a hybrid role requiring regular in-office presence at our headquarters in Denver Colorado TuesdayThursday with the option to work remotely on Monday and Friday based on business needs.Were looking for a highly organized detail-driven Sales Operations Coordinator in Denver Colorado to support our growing B2B (business-to-business) this role youll serve as a key point of contact for wholesale and B2B ordersowning the flow from order submission through delivery. Youll ensure orders are processed accurately tracked closely and communicated clearly while coordinating across customers warehouses and internal groups to keep everything running smoothly.This role is ideal for someone who thrives at the intersection of systems process and peoplebringing strong communication skills a sharp eye for detail and a collaborative mindset to deliver an exceptional experience for our B2B customers.The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers Brand/Community Fulfillment Accounting 3PL partners and shipping carriers.Order Processing and Tracking Serve as the subject matter expert to our Team partners and customers for accurate relevant order informationServe as the primary point of contact for entering and tracking B2B sales orders ensuring accurate and timely processing from order entry through deliveryUtilize NetSuite to manage customer account data and sales orders overseeing the full order lifecycle including inventory transfers fulfillment through 3PL partners and final delivery trackingMonitor and manage backorder reports to ensure inventory is released and invoiced promptly upon availabilityCommunication and Coordination Maintain consistent timely and proactive communication with internal groups partners vendors and customers to keep orders moving efficientlyAct as the main liaison between Sales and relevant stakeholders for all order management inquiriesProactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time deliveryCollaborate closely with the Fulfillment group to ensure accurate and timely order processing and shipmentCustomer Satisfaction and Support Provide exceptional customer service to support repeat business and reinforce TRUEWERKs position in the performance workwear industryResolve order-related issues discrepancies or delays with urgency working cross-functionally to identify and implement solutionsMaintain accurate up-to-date records of orders shipments and communications within order management systemsHelp Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfactionStay informed on inventory levels shipment status and other relevant details to provide accurate updates to customers and internal groups Qualifications : Must HaveRecent experience in B2B or wholesale operations supporting complex order requirements; 3 years in similar role(s) preferredStrong understanding of order fulfillment logistics and inventory managementProficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder SPS Commerce or CommerceHub)Advanced spreadsheet skills (Google Sheets Microsoft Excel)Experience tracking items or workflows in project / task management tools (e.g. )Knowledge of basic accounting principles related to order processing and invoicingBonusExperience with program orders replenishment and vendor compliance requirements including routing guides chargebacks and vendor portal updatesExperience managing active accounts and recurring orders within a growth-stage consumer goods companyPreferredExperience with apparel or outdoor productsFamiliarity with interest in or personal experience with the skilled trades Additional Information : TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to: Employer-paid medical coverageEmployer-paid dental coverageOptional vision coverageEmployer-paid life and AD&D insuranceEmployer-paid short-term & long-term disability coverageAffordable coverage for dependents and domestic partnersAdditional out-of-pocket insurance optionsHSA account with employer contribution401K with company matchMonthly hybrid-work stipendProfessional development reimbursement programAnnual performance bonusUnlimited PTO policy11 company holidaysEmployee Assistance Program for mental health supportFree workwear for you and discounts for friends and family! Salary Range: $60000 - 65000 base salary bonusApplications for this role are expected to be accepted through December 26 2025. TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs job requirements and individual qualifications without regard to race color age religion family or parental status pregnancy sex gender identity sexual orientation national origin disability genetic information or any other protected characteristic as outlined by federal state and local laws. Remote Work : YesEmployment Type : Full-time Key Skills Sales Experience,Microsoft Office,Customer Service,Hotel Experience,Hospitality Experience,Basic Math,Microsoft Powerpoint,Salesforce,Filing,Project Management Software,Administrative Experience,Sales Support Experience: years Vacancy: 1