Sales Operations Systems Manager at Pilot Thomas Logistics

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Role OverviewThe Kepware Sales Operations Systems Manager is responsible for the overall strategy administration and optimization of revenue technology stack. This role ensures that systems supporting Sales Marketing and Customer Success are integrated scalable and provide reliable data for forecasting and decision-making. It is both technical and strategic serving as a critical bridge between revenue-generating teams and IT.Key ResponsibilitiesSystems Strategy & ArchitectureOwn the architecture configuration and optimization of Salesforce and related RevOps platforms.Oversee end-to-end management of CRM and billing platforms including user roles permissions and security settings.Evaluate and implement new tools and integrations to support GTM teams.Evaluate and Implement Process Optimization & AutomationDesign and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity.Lead efforts to automate routine tasks and improve lead scoring routing and opportunity management.Resolve system errors and integration issues.Drive high standards for data hygiene and governance across all revenue systems.Cross-Functional CollaborationAct as a liaison between Sales Marketing Finance IT and Product to align system capabilities with business needs.Translate business requirements into scalable system designs and improvements.Support strategic initiatives such as partner enablement and cloud marketplace integration.Project & Change ManagementLead system implementation and enhancement projects from requirements gathering to deployment.Manage sprint planning backlog grooming and release cycles.Create technical documentation and deliver training sessions for new tools and processes.Team Leadership & EnablementMentor and manage system analysts and administrators.Foster a service-oriented culture focused on enabling GTM teams.Champion best practices in system usage and data management.Performance MetricsSystem uptime and reliability across revenue platforms.Reduction in manual processes through automation.Data accuracy and completeness in CRM and reporting tools.Time-to-resolution for system issues and integration errors.User adoption rates and satisfaction scores for RevOps tools.Timely delivery of system enhancements and project milestones.Required Skills & QualificationsBachelors degree in business Information Systems or related field; Masters preferred.7 years of experience in Revenue Operations Sales Operations or Business Systems roles.Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack.Familiarity with billing platforms and integration tools.Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus.Excellent communication skills with the ability to explain technical concepts to non-technical audiences.Experience in fast-paced high-growth environments.Prior experience in a software or SaaS company.Exposure to global operations and multi-regional sales structures.Familiarity with cloud marketplaces (AWS Azure) and partner ecosystems.PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $88000 - $145000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.For more information about PTCs comprehensive benefits please visit our Careers Page.Applications will be accepted on an on-going basis.At PTC we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities cultures and perspectives we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true authentic selves to work. Proud to be an Equal Opportunity Employer we welcome applicants from all backgrounds and hire without regard to race national origin religion age color ethnicity ancestry marital status sex (including pregnancy) sexual orientation gender identity gender expression genetic information disability veteran status or any other characteristic protected by local state or federal laws rules or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact PTCs Talent Acquisition team at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with usWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.Required Experience:Manager Key Skills ABAP,Information Technology Sales,Investment Management,Landscape,Maintenance,Clinical Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 88000 - 145000