Sales Ops Specialist (Contract) at Passes

Los Angeles CA (Hybrid 5 Days/Week 4 In-Office)About PassesPasses is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022 Passes has attracted top talent from some of the worlds most recognized companies as we build a platform for scale.Position OverviewWere looking for a motivated data-minded and detail-oriented Sales Ops Specialist (Contract-to-Hire) to support both our Creator Acquisition (AE) and Creator Success (CSM) teams. This is a full-time 3-month contract-to-hire role designed for recent grads or early career professionals looking to gain experience at a fast-growing startup. Youll have the opportunity to work cross-functionally supporting both outbound sales initiatives and creator success strategies. This role has potential to convert to a full-time role based on performance.Youll play a key role in activating lead lists crafting outreach optimizing internal tools and helping build the resources that empower creators to succeed on Passes.What Youll DoLead Outreach & EngagementUse existing lead lists to engage creators via DMs and other platform-native touchpointsCraft personalized strategic outreach messages that capture attention and drive responsesRun A/B tests and message experiments to boost reply rates and improve targetingTrack outreach performance identify trends and suggest optimizations to increase qualified meetingsInternal Tools & Team SupportBuild and refine internal tracking tools (Google Sheets Notion Airtable etc.) to monitor outreach effectivenessAssist AEs with updating pitch decks creator case studies and other outbound sales materialsPartner with CSMs to improve onboarding documentation FAQs and training contentContribute to cross-functional initiatives that strengthen internal processes and reduce manual workJoin team meetings and assist with special projects across Sales Success and OpsExperience with What Youll LearnHow to balance structure creativity and experimentation in high-volume outreachHow to personalize messaging across different creator types verticals and platformsHow outreach data feeds into broader Sales and Success strategiesHow scalable playbooks templates and systems are built and improved over timeHow to work cross-functionally while owning meaningful portfolio-worthy projectsWho You AreA strong communicator with a sharp eye for tone timing and personalizationComfortable with repetitive tasks but always looking for ways to make them smarter and more efficientCurious and data-minded with an interest in using metrics to understand and improve performanceProactive organized and self-directed but highly collaborativeFamiliar with (and excited by) the creator economy digital media and platform operationsBonus: Youve dabbled in content creation or follow creators closely across platformsPerksFree team lunches and snacksWork out of a stylish creative warehouse office in HollywoodDaily exposure to creators creative teams and a fast-moving digital platform environmentRole DetailsTitle: Sales Ops SpecialistCompensation: $25/hourType: 3-month contract-to-hireSchedule: Full-time (5 days/week 4 days in-office)Location: Los Angeles (hybrid)Reports to: Acquisitions Team LeadRequired Experience:IC Key Skills Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support Employment Type : Contract Experience: years Vacancy: 1