Sales & Service Manager Aventura at Alo Yoga

WHY JOIN ALOMindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.OVERVIEWThe Sales & Service Manager is a member of the store leadership team who deals with ALOs business and guest experience strategy to life in store. This individual is passionate about business targets sales guest experience and elevating talent to meet ALOs guiding principles. This roles north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store including the sales floor and back of house. When not actively assisting guests this position takes initiative to perform other tasks as needed to keep store clean safe inviting and operating efficiently.Sales & Service LeaderInvestigate and root cause sales opportunities partnering with the General Manager to escalate process or system gapsOversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as neededPartner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service teamBusiness LeaderRepresent the business in meetings and on conference calls in partnership with General ManagerReview Monitor and partner with General Manager to manage the budget reporting and other business data; including metrics (e.g. Expenses Sell-Thru) and inform planning processes (e.g. quarterly business review and sales planning)Future planning workflow business needs to protect optimal performancePeople LeaderEnsure that the Sales Service and Community team exudes ALOs mission and guiding principles to effectively communicate to our guests who we are what we do and why we do what we doLeads a team through accountability continuous coaching on a regular basis development of talent and elevating effective communication throughout the Operations and Visual teamEstablish internal & external pipeline through succession planning and recruitment strategyWrites an effective schedule that prioritizes the best business strategy in partnership with the General Manager/Store ManagerBusiness PartnerOversees the execution of certain deliverables on the ALO Sales and Service Model protecting operational efficiencyCollaborates and implement General/Store Managers vision and work cross-functionally with business partners as directed to support all-level organizational goalsDemonstrate an ability to navigate the organization with a balance of business need and brand cultureSales & Service Leadership Qualifications3-5 years of retail or related industry leadership experienceWorking knowledge of MS Office (Word Excel and Outlook) Extraordinary interpersonal and communication skills both verbal and writtenAgile with the ability to handle multiple tasks in a changing environmentIndependent work ethic time management skills and personal accountability Requires constant movement in and around all areas of the storeAligns with and embodies ALOs Guiding PrinciplesAbility to lift push carry or otherwise move up to 50 poundsAbility to lift bend kneel climb crawl and/or twist and safely climb up/down a ladderAbility to stand and move for an entire shiftSales & Service Manager ScheduleTo build a balanced schedule that supports the needs of the business and our teams we expect all full-time employees to be available for opening closing and weekend shifts. All employees without exception are expected to be able to work during the companys Blackout period from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)As an Equal Opportunity Employer ALO does not discriminate against applicants or employees because of race color creed religion sex national origin veteran status disability age citizenship marital or domestic/civil partnership status sexual orientation gender identity or expression or because of any other status or condition protected by applicable federal state or local law.JUST SOME OF THE PERKSGenerous employee discount for ALO and free membership to ALO Wellness Club with access to hundreds of streaming fitness and yoga classes with top instructorsCompetitive medical dental and vision plan options and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)401K with company matching (Full-Time Employees)Monthly Store IncentivesClothing AllowanceFree yoga classes at any of our Sanctuaries (select cities)#LI-JJ1#LI-4#li-onsiteFor CA residents Job Applicant Privacy PolicyHERE.Required Experience:Manager Key Skills Cement Plant,Account Payable,Business Continuity Planning,Electronic Security,Computer Engineering Employment Type : Full Time Experience: years Vacancy: 1