Sales & Service Support at ZENO Management, Inc.

ZENO Management, Inc. is a sales and marketing firm hiring a Sales & Service Support Specialist to support AT&T Fiber in Milwaukee. Reliable internet keeps the city working and learning, and the Sales & Service Support makes sure customers get the full power of 100% fiber. Every sales conversation the Sales & Service Support makes builds a stronger, more connected Milwaukee. As a Sales & Service Support, you bring AT&T Fiber to life by walking customers through simple steps that keep their connection strong and reliable. The Sales & Service Support's approach strengthens sales performance across the sales team and ensures every customer is supported from the moment service begins. Core Functions of Sales & Service Support Double check AT&T Fiber order details to ensure customers receive the right solutions that support strong service and dependable sales outcomes. Deliver simple walkthroughs that highlight how AT&T Fiber improves everyday life, strengthening the impact of each sales interaction. Show customers how AT&T Fiber Internet Backup keeps them connected during outages, reinforcing trust and supporting future sales opportunities. Help customers activate AT&T ActiveArmor Advanced with ease, adding value to their AT&T Fiber experience. Assess fiber ready zones across Milwaukee to help the team focus on areas where sales momentum can grow quickly. Resolve customer concerns with clarity and care, reinforcing the AT&T Guarantee and supporting long term sales relationships. Education & Experience Needed for Sales & Service Support A high school diploma or GED equivalent is preferred. Experience in customer support and sales is a plus. Driven to achieve sales targets while maintaining customer satisfaction. Adaptable to changing customer demands and sales trends. Enthusiastic about helping customers upgrade to modern connectivity.