Sales Supervisor at Michael Kors Stores California

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.If you enjoy working in a creative fast-paced environment then we would love to hear from you!To achieve personal and store sales goals and to develop lasting client relationships. To provide staff supervision and guidance complying with all company policies procedures and directives. To ensure the highest level of customer service standards are maintained at all times.MAIN JOB OBJECTIVESALES GENERATIONESSENTIAL JOB RESPONSIBILITIES Meet personal and store sales goals Continue to develop personal sales techniques and assist in the development of associates sales techniques to maximize sales Utilize elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale monitor all details including: shipping alterations (if applicable) and special requests to ensure customer satisfaction Ensure all sales related policies and procedures are maintained Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE Support and encourage staff to provide the highest level of customer service Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books Resolve all client problems and complaints quickly and effectively ensuring client satisfaction Assist sales associates with various customer service issues (i.e. dissatisfied customer returns defective merchandise)OPERATIONS Collaborate with store manager in areas of risk management physical security store cash controls and inventory management Assist in the training of sales staff in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Assist in all areas of stock shipping receiving protocol/policies procedures and all shipping/receiving related paperwork Participate in inventories Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basisMERCHANDISING/VISUAL Ensure the selling floor is neat organized stocked and reflects the correct visual image at all times Assist in the implementation and maintenance of all merchandising/ visual directives Ensure deliveries are properly processed in a timely manner Identify product concerns in a timely manner Communicate inventory needs to support the business goalHUMAN RESOURCES Ensure image and grooming standards are professional and reflective of the brand image at all times Adhere to work schedule inclusive of time and attendance Support and assist in follow-up for all training programs and seminarsMinimum 2 years specialty retail experience.The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at Required Experience:Manager Key Skills Aircraft Operations,Communication,Guest Services,Jms,Import & Export,Analytics Employment Type : Full-Time Experience: years Vacancy: 1