Sales Support Analyst at Dow Jones & Company, Inc.

Sales Support Role

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.

Role & Responsibilities

• Providing administrative support to the Global Sales Team.
• Supporting Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.)
• When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).
• Working with the current processes in place within the teams and reviewing ways of improving them.
• Working closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.

Knowledge and Experience

• Ability to handle a busy workload in a calm and professional manner being proactive/solution oriented.
• Excellent interpersonal skills ability to interact with a variety of different personalities, not afraid to challenge for follow up information both written and verbal.
• Attention to detail with the ability to multitask and prioritize tasks accordingly.
• Intermediate/Advanced Microsoft Office and Google Suite required.
• Knowledge of Salesforce.com or NetSuite system would be advantageous.
• Ability to be able to build relationships both internally and externally.
• Fluency in English (and other languages based on region).
• Self-motivated, trustworthy and builds confidence.
• Knowledge and interest in energy commodity markets.
• 2+ years of experience in sales admin, sales support, customer service, or similar function.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at [email protected]. Please put "Reasonable Accommodation" in the subject line.

Business Area: Dow Jones - Energy

Job Category: Sales

Union Status: Non-Union role

Base Pay Range: 65,000 - 80,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.