Sales Support I at Genuine Parts Company

SUMMARY:Under general supervision the Sales Support I is responsible for delivering support services to our national account business unit. This role is responsible for the administrative aspects of sales including responding to customer questionnaires maintaining customer profiles and advising others on contractual obligations.JOB DUTIESDevelops processes for compiling and supplying customer requests.Implements and maintains customer profile and contract data in our system.Sets up pricing in system per customer agreement.Implements and maintains listing of active accounts under each customer agreement.Assists branches in understanding their roles and responsibilities in a customer agreement.Provides timely responses to branch or other management account inquiries and projects. Resolves problems as they arise.Creates presentations for customers including implementation contract kick-off review meetings performance data and additional requested information.Creates reports for customers including performance data customized reporting cost savings data and additional requested information.Fields phone calls and e-mails coming into the department.Prepares and participates in customer meetings and conference calls (quarterly reviews proposals presentations projects issue resolution etc.)Performs other duties as assigned.Prepares professional responses to a customers questionnaires coordinates with appropriate departments regarding customer requirements pricing purchasing agreements and any additional requested information.EDUCATION & EXPERIENCETypically requires a bachelors degree or an equivalent combination.KNOWLEDGE SKILLS ABILITIESStrong analytical skills.Excellent written and verbal communication skills.Excellent interpersonal skills.Basic Microsoft Office skills primarily utilizing Excel and Power Point.Solid math skills and reading comprehension skills.Desire to play an active role in servicing customers.Positive attitude high energy level.Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.Some product knowledge preferred.Ability to gain customer trust.Ability and confidence to develop original written correspondence.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY:NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.Not the right fit Let us know youre interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons. Key Skills Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support Employment Type : Full-Time Experience: years Vacancy: 1