Sales Support Specialist at Groundworks Industries

Good Day Distro is seeking a motivated and detail-oriented Sales Support Specialist to strengthen our connection between customers the Sales Team and our internal Operations. This role focuses on delivering exceptional customer service supporting sales functions and maintaining diligent oversight of Accounts Receivable (AR).What Youll DoServe as the primary link between Sales warehouse operations and customer accounts to ensure accurate ordering fulfillment and menu managementSupport Sales Representatives by handling internal tasks responding to customer inquiries and processing ordersReview account history to identify opportunities for upselling cross-selling or promoting new productsManage Accounts Receivable including aging report review collections follow-up payment processing and resolving billing discrepanciesProvide product information assist with order-related issues and resolve concerns involving billing damage claims or shipment errorsCommunicate proactively across departments to maintain smooth operations and strong customer satisfactionWhat You BringExperience handling customer service cash handling and preparing deposits in a professional settingStrong communication skills and the ability to collaborate cross-functionallyExcellent organization accuracy and attention to detailProficiency with Microsoft Office (Word Excel Outlook)Must be 21 years of age or olderAbility to obtain and maintain an OLCC Marijuana Worker PermitBonus: Cannabis industry experience AR experience or familiarity with warehouse/logistics workflowsPhysical RequirementsAbility to sit stand and work at a computer for extended periodsOccasional lifting up to 25 lbsAbility to work in a fast-paced cross-functional environmentWhy Join UsAt Good Day Distro we value collaboration integrity and exceptional service. Youll be part of a team committed to quality efficiency and helping our partners succeed.In addition to your base wage we offer a strong benefits package. Full-time team members are eligible for partially employer-sponsored Medical/Vision Insurance voluntary Dental Insurance and company-paid Life Insurance. We also offer Paid Time Off Sick Time Paid Holidays and a generous employee discount at all Groundworks locations.EEO StatementGroundworks Services and our family of brands are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are rooted in business needs role requirements and individual qualifications without regard to race color religion national origin ancestry citizenship status age mental or physical disability sex marital status veteran status sexual orientation gender identity genetic information or any other characteristic protected by applicable federal state or local laws.If you need any assistance or accommodation in the application and interview process please reach out to us at or -it would be our pleasure to partner with you.Required Experience:IC Key Skills Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support Employment Type : Full-Time Experience: years Vacancy: 1