Sales Support Specialist- Lincoln NE at Ramco Innovations

Job Summary The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts ensuring accurate order processing maintaining customer records and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function. Company Vision Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first bringing value to their organization and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider. Primary Responsibilities: Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area. Complete Part Set-Up forms accurately and promptly for new or modified items. Expedite and enter customer orders received from the I/S Rep ensuring accuracy and timeliness. Maintain and update CRM data including contact information pricing codes SIC codes and special customer notes. Regularly review and manage the Backorder Report to ensure timely fulfillment of orders. Attend vendor training and factory schools to maintain a high level of product and vendor knowledge. Process repairs and credit requests within 48 hours of receipt ensuring all documentation is accurate and complete. Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service. Perform additional duties and administrative tasks as assigned. Secondary Responsibilities: Support SPA (Special Pricing Authorization) management within your assigned territory. Price RSGs for the Shop BOMs. Collaborate with the Accounting department to merge duplicate customer records in the CRM. Requirements2-year degree preferable or equivalent training in an industrial setting Self-motivated results-oriented organized energetic and capable of staying cool under pressure from multiple ongoing projects Read and comprehend Basic English. Must have legible handwriting Typing and data entry skills Demonstrate effective written verbal and communication skills Ability to use Microsoft Excel Word and Outlook preferred Must possess a valid state motor vehicle operators license and maintain an approved motor vehicle record (MVR) BenefitsHealth dental and vision insuranceGenerous paid time off including 10 paid holidays off per calendar year PTO accrual and paid leave optionsFlexible Spending Accounts (FSA) for medical and dependent care expenses401(k) retirement planLife insurance as well as short-term disability coverageRequired Skills:Inside Sales Experience Customer Service Data Entry Industrial Automation Sales Electrical Components Key Skills Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support Employment Type : Full Time Experience: years Vacancy: 1