Salesforce Administrator (Infrastructure Specialist 3) at State of Ohio

The ideal candidate at minimum must have the following:Associates program which core is in Computer Science or Information Systems or equivalent work experience.ANDMinimum 4 years combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 2 years technology related work experience as specified by the agency position description and vacancy/job posting.Tips For Your ApplicationWhen completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohios OCSEA Pay Schedule Pay Range 35. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 35Step 1Step 2Step 3Step 4Step 5Step 6Step 7Step 8Step 9Hourly$40.59$42.62$44.66$46.87$49.18$51.58$54.10$56.84$59.70Annual$84427$88650$92893$97490$102294$107286$112528$118227$124176Months of EmploymentAt Hire6 months18 months30 months42 months54 Months66 Months78 Months90 MonthsOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Who We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented diverse and dedicated employees.We get better at what we do every day.ADA NoticeIf you require an accommodation based on a disability for any step of the selection process please contact Selection Priority NoticeCurrent employees of ODJFS in theOCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internalOCSEA applicant is not selected for this position.Background check informationThe final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.Sponsorship/H-1B informationThis positionis not eligible for sponsorship.The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.Office of Information ServicesThe Office of Information Services (OIS) works to support the business functions and the delivery of health human and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.What Youll DoAs a Salesforce Administrator you will be assisting our team with maintenance and administration of our Salesforce system as well as gathering of business requirements for system changes. You will be responsible for business process documentation project planning and this position you will interact with various teams to continuously enhance our Salesforce system. You will be required to work directly with users to collect system specifications and then implement those changes or work with our development as needed. You will also be responsible for testing and implementation of Salesforce changes.Duties include but are not limited to:Assists in the administration and configuration of the Salesforce platform to meet business needsPerforms daily system maintenanceSupports testing and deployment of new features and updatesImplements approved changes and coordinates with development teamsMonitors system performance and usageMaintains documentation of system configurations and business processesDevelops and maintains reports and dashboards to support business operationsMonitors and manages exception logs related to system integrationsMonitors user activity and provides guidance to individuals or groups requiring additional assistanceSchedule:Full-timeHours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN(s): At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:Medical CoverageFree Dental Vision and Basic Life Insurance premiums after completion of eligibility periodPaid time off including vacation personal sick leave and 11 paid holidays per yearChildbirth Adoption and Foster Care leaveEducation and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Required Experience:IC Key Skills Disaster Recovery,Active Directory,Production Environment,OS,Windows,AIX,Asset Management,ITIL,Linux,Perl,Java,Business Units,Uat,UNIX,Architecture Employment Type : Full-Time Experience: years Vacancy: 1