Salesforce Business Analyst at George Mason University

Department: Information TechnologyClassification: Info Technology Spec 2Job Category:Classified StaffJob Type:Full-TimeWork Schedule:Full-time (1.0 FTE 40 hrs/wk)Location: Fairfax VAWorkplace Type:Hybrid EligibleSponsorship Eligibility:Not eligible for visa sponsorshipPay Band:05Salary:Salary commensurate with education and experienceCriminal Background Check:YesAbout the Department:The mission of the Enterprise Applications (EA) department is to plan implement and maintain integrated central and distributed information systems and associated databases that support the business needs of the university. The Customer Relationship Management (CRM) team plays a critical role.About the Position:The Salesforce Business Analyst plays a pivotal role in connecting the universitys strategic goals with practical technology-enabled solutions that enhance the student faculty and alumni experience. Serving as the bridge between business stakeholders and technical teams this role focuses on optimizing the universitys use of Salesforce across academic administrative and engagement functions.Responsibilities:Requirements ManagementElicits analyzes and documents detailed business and functional requirements to ensure Salesforce solutions align with institutional strategy and user needs.Stakeholder CollaborationFacilitates workshops meetings and interviews with users subject matter experts and Product Owners to define scope and prioritize features.Agile DocumentationTranslates business requirements into clear and concise User Stories with robust Acceptance Criteria for the development team in an Agile environment.Documentation and TrainingCreates and maintains documentation including process flows configuration guides and training materials that promote knowledge sharing and user adoption.Solution ValidationWorks with the development and QA teams to design test cases validate delivered functionality against acceptance criteria and ensure solutions meet intended business objectives.Platform ExpertiseLeverages a solid understanding of Salesforce capabilitiesincluding Education Cloud Sales Cloud Marketing Cloud and Service Cloudto recommend and design solutions that meet business goals.Process ImprovementPartners with stakeholders to analyze current processes identify pain points and improvement opportunities and propose process or configuration enhancements within Salesforce.Team ParticipationActively participates in all scrum ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives.Required Qualifications:Bachelors degree in related field or the equivalent combination of education and experience;Typically 35 years of experience as a Business Analyst Systems Analyst or similar role;Proven experience with the full lifecycle of business analysis activities including process mapping requirements elicitation user story creation and validation with the ability to synthesize complex stakeholder input into actionable prioritized requirements;Hands-on experience applying Agile methodologies (Scrum or Kanban) to deliver incremental value in collaboration with Product Owners and cross-functional teams;Direct experience working within or supporting a higher education institution (university college);Demonstrable working knowledge of Salesforce Clouds particularly Education Cloud with additional experience across Sales Marketing and Service Clouds;Knowledge of the student lifecycle (recruitment enrollment admissions student success etc.); andExceptional communication and facilitation skills with the ability to translate between technical and business perspectives and build consensus among diverse stakeholders.Preferred Qualifications:Salesforce Business Analyst or Administrator certification; andHands on experience working with Salesforce.Instructions to Applicants:For full consideration applicants must apply forSalesforce Business Analyst at and submit the online application to include three professional references with contact information and provide a Cover Letter/Letter of Intent with Resume for review.Posting Open Date:November 17 2025For Full Consideration Apply by: November 30 2025Open Until Filled: NoRequired Experience:IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1