Public Trust GenAI Engineer at VirtualVocations

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.Key ResponsibilitiesBuild and manage AWS Connect services, ensuring optimal operation and resolution of network issuesEnhance agent and customer experience through analytics and continuous improvement of contact flowsDevelop AI capabilities and operational dashboards while managing costs and disaster recoveryRequired QualificationsBachelor's degree in Computer Science, Engineering, or related field with 3+ years of relevant experience; or 7+ years of relevant experience in lieu of a degree2+ years of hands-on experience with Amazon Connect contact centers, including documentation and collaboration with teamsExperience troubleshooting audio quality and network diagnostics related to contact center operationsProficiency in programming, including Lambda functions and AI developmentAbility to work in a dynamic environment and manage day-to-day priorities effectively