Salesforce Practice Leader (Richmond--VA, NC, MD, GA, PA) at Atlantic Union Bank

DescriptionPosition DescriptionThe Salesforce Practice Leader Wholesale Bank will lead a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management both internally (Line of Business Leadership, Marketing and Technology Senior Leaders and other functional experts) and externally (Strategic Partners, Vendors, and leading technology companies).This individual will lead a team of Product Owners, Developers, Solutions Architects, and Analysts in the execution of Atlantic Union's technology modernization journey. This position will work with business leaders to develop and drive the next generation of capabilities within our Salesforce ecosystem, inclusive of Salesforce CRM and nCino practices.This position will use broad vision of the competitive and comparative landscape, strong relationship and portfolio management skills to execute deliverables and partner throughout the organization to drive customer experience ownership through value segmentation strategies to drive, support and evolve a high-performing, customer-focused organization. This role requires a wide range of capabilities to include change management leadership, virtual team management, design-centered thinking, digital process design portfolio management and strategic execution as well as the ability to influence diverse, cross functional team to success without direct authority over the team.Position AccountabilitiesLead a team of Salesforce engineers and architects to accomplish the following Assist each Line of Business in creating and implementing digital visions, strategies and roadmaps that address the business needs and future growthAssess digital sales and service platforms in the external marketplace and make recommendations for potential partnershipsIdentify opportunities to leverage digital techniques for greatest strategic impact and defining the priority capabilities required to succeedDevelop the business cases and business requirements and drive to executionLead multi-disciplinary teams to shape and implement digital strategies, programs, and initiativesBring the voice of the customer/client and the voice of the advisor/employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road mapDevelop and manage goals and key performance indicatorsPartner with Marketing for acquisition support, product positioning, promotion of wholesale products and services and onboarding activitiesPresent data, strategies and recommendations to senior management to build buy-in to strategic recommendationsPrioritize product requirements and coordinate release plans with IT and key constituents.Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestonesGuide and direct complex projects, identify key stakeholders and gain participationOrganizational RelationshipReports to the CIO for Wholesale BankingPosition QualificationsEducation & Experience5+ Years' experience Agile/Scrum a mustBachelor's Degree required10+ years of financial services experience5+ years of experience in the Digital sales & Digital Servicing10+ Years' Experience as a people managerKnowledge & SkillsSuperb Customer Experience, user experience and user interaction skillsExcellent verbal, writing and presentation skillsProgram management and leadership experienceStrong PowerPoint and Excel skills to assemble & lead executive presentationsDemonstrated experience developing and executing against a strategic planProven ability to develop product roadmaps, define requirements and lead implementation efforts successfully.Demonstrated interpersonal and management skills; ability to work well as part of a cross-functional team and lead across the organization at multiple levelsAbility to influence diverse, cross functional team to success without direct authority over the teamSalary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.We are proud to be an EEO/AA /Minority/Female/Disability/Veteran employer. We maintain a drug-free workplace.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.