Salon Manager at Crown and Raine

The Salon Manager at Crown & Raine is the operational heartbeat of our brand—responsible for leading and elevating the performance of three high-end head-spa and blow-dry bar locations. This role exists to ensure every guest experiences the signature Crown & Raine luxury standard: flawless service, immaculate spaces, and a team that operates with professionalism, warmth, and confidence.Compensation:$60,000 - $80,000 at plan earningsResponsibilities:Multi-Location Leadership (3 Stores)Oversee day-to-day operations across Peters Township, Wexford, and Murrysville (or your designated three stores).Create consistent luxury standards across all locations—ensuring each store feels branded, elevated, and guest-ready at all times.Personnel, Call-Offs & Team ManagementBuild and maintain weekly personnel schedules to ensure full coverage for all service hours.Respond quickly and professionally to call-offs, adjusting schedules to maintain seamless operations.Support Hosts, Therapists, and Salon Supervisors with ongoing coaching, accountability, and performance expectations.Assist in hiring, training, and onboarding new team members to uphold Crown & Raine luxury service standards.Facility Excellence & CleanlinessEnsure all three stores are always clean, sanitized, organized, and presentation-ready.Conduct walkthroughs to maintain the top-tier appearance of treatment rooms, retail displays, laundry areas, and front-of-house spaces.Oversee checklists, upkeep, and cleaning protocols to maintain a luxury experience from open to close.Product Ordering, Inventory & Retail ManagementManage inventory levels across all locations, including product ordering, stock rotation, and retail merchandising.Ensure all Crown & Raine signature treatments and retail products are fully stocked and displayed to luxury standards.Track product usage and identify ordering/stock trends to support cost efficiency and revenue targets.Operational Performance & Guest ExperienceMonitor rebooks, client satisfaction, and staff performance metrics to ensure each store hits brand expectations.Address guest concerns professionally and promptly to protect and elevate the Crown & Raine reputation.Support in executing sales initiatives, promotions, membership pushes, and upscale guest experiences. Communication & ReportingServe as the primary point of communication between store teams and ownership.Provide daily/weekly updates on personnel, cleanliness, performance, and operational needs.Maintain strong internal systems and accountability processes across all locations.Qualifications:Ideal CandidateLicensed Cosmetologist (Required).Experienced in salon/spa leadership or multi-location management preferred.Organized, proactive, and energized by high standards and luxury service.Strong communicator with natural leadership presence.Passionate about culture, consistency, and elevating the client experience.Thrives in a fast-paced, hospitality-focused environment.About CompanyCrown & Raine Headspa & Blow Dry Bar is redefining what it means to relax, refresh, and recharge. With locations in Peters Township and Wexford, and our newest Murrysville salon opening soon, Crown & Raine is one of the fastest-growing luxury headspa brands in Western Pennsylvania.We provide all clients, supplies, and training — you bring your energy, professionalism, and love for creating memorable experiences. Join a team that’s passionate about beauty, wellness, and hospitality — and help us deliver the Royal Treatment every day.Apply today and Make It Raine.#WHGEN2Compensation details: 60000-80000 Yearly SalaryPI8e11ac0a8368-26276-39261323