SAP ISU CRM Consultant at Noblesoft Technologies

Title: SAP ISU CRM Consultant Location: San Antonio TX 10 years of SAP IS-U CRM experience with deep expertise in customer interaction service processes and CRM-ISU integration. Experience in at least 2 end-to-end implementations and AMS support engagements. Functional & Technical Expertise o Customer Interaction Center (CIC) Interaction Records Case Management o Move-In/Move-Out Disconnection/Reconnection Service Orders o Activity Management Business Partner Management Product Modeling o CRM ISU integration via middleware (data replication contract sync device data) o Seamless touchpoints with Billing FICA and Device Management. o ABAP debugging experience preferred especially across middleware BOL/GENIL and UI components. o Enhancement Spot BADIs WebUI configuration and CRM component extensions. o Experience in preparing Functional Specs & Business Design Documents. o Incident resolution across CRM and IS-U modules. o Root cause analysis for middleware failures UI exceptions and service process gaps. o Handling service requests change tickets and functional enhancements. o Strong communication and Customer facing skills. Key Skills Auditing,Anti Money Laundering,GP,Law Enforcement,Courier Employment Type : Full Time Experience: years Vacancy: 1