SAP Service Delivery Manager-Electric Utility at Shrive Technologies LLC

15 Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement Electric Utility experience MUTS Have Manage all aspects of IT service delivery to meet SLAs and business objectives. Act as the main point of contact for customer and stakeholders on service matters. Oversee incidents problems system maintenance DR/BCP activities and change management processes. Monitor KPIs and service metrics providing regular performance reports. Drive continuous improvement and service optimization initiatives. Lead mentor and manage HCLTech service delivery teams. Coordinate cross-functional teams for smooth service and project delivery. Ensure compliance with security regulatory and contractual obligations. Manage risks related to service delivery and implement mitigat Key Skills IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems Employment Type : Full Time Experience: years Vacancy: 1