SAP- Technology Support Lead NAMR at JPMorganChase

DescriptionJoin our dynamic team to innovate and refine technology operations impacting the core of our business services.As a Technology Support Lead in Corporate Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.Job responsibilitiesLead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmSupport the day-to-day maintenance of the firms systems to ensure operational stability and availability.Participate in a global production support team supporting multiple applications with a focus on SAPFI SAPFINAPPS SAPBW.Adhere to standard ITIL processes for Incident Problem and Change management including key Operate SLAs.Work closely with project development teams to understand future releases impacts to environment user functionality and capacity planning.Serve as a key participant in project implementations production go-live decisions and production readiness reviews for code deployments.Drive long-term strategies to maximize application effectiveness and support team potential adhering to best practices for infrastructureMonitor production environments for anomalies address issues and drive evolution of utilization of standard observability toolsLead in the maintenance of forecasts metrics demand and capacity to support future and existing enhancements.Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restorationRequired qualifications capabilities and skills5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services7 years of experience or equivalent expertise in supporting SAP applications specifically SAPFI SAPFINAPPS and SAPBW.3 years of experience troubleshooting resolving and maintaining information technology services.3 years of UNIX experience.3 years of experience working with Control-M.Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkExcellent oral and written communication skills with the ability to communicate at all levels of management.Preferred qualifications capabilities and skillsDemonstrated success in a fast-paced dynamic production support environment.Excellent troubleshooting skills for data quality and reporting issues data loads and BPC processing.Advanced hands-on knowledge of Business Objects EPM and Advanced Analysis.Financial Services industry experience preferred.Quick learner adaptable and able to operate under pressure during critical support periods.High level of analytical skills in an IT environment and ability to lead a team. Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 118750 - 160000