Sarasota Reservationist at MTM

At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!What will your job look likeThe Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.This position is full-time and 100% in office at our MTM Transit Facility in Sarasota FL.A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well.Pay Rate: $19.00Why make the move to MTM TransitAffordable benefits including Medical Dental and VisionPaid Training & OvertimePaid Holidays & Paid Time Off (PTO)Maternity/Paternity LeaveSafety Bonus401(k) matching up to 5%Tuition ReimbursementInternal career growth opportunitiesWhat youll need:Experience Education & Certifications:High school diploma or G.E.D. equivalentAbility to type 30 wpm or greaterPrevious data entry 10-key experience preferredMust possess a valid drivers licenseSkills:Exemplary verbal and written communicationExcellent organizational and multi-tasking skillsAbility to make solid judgment decisionsAbility to acquire and maintain in-depth knowledge of department processes policies and proceduresSkills in the use of computers including Microsoft Word Excel and other Microsoft applicationsAbility to maintain high level of confidentialityRegular attendance is requiredWhat Youll Do:Answer incoming ACD calls for customers passengers vendors and clientsHandle daily scheduling of trips by documenting trip request and selecting the most appropriate vendorUtilize correct coding and documentation proceduresReport issues unusual trip circumstances and efficiency of vendor operations to team lead for prompt resolutionAcquire and maintain in-depth knowledge of and adhere to established protocols and proceduresProvide courteous and prompt response to all transportation requests and adopt proper use of terminologyDemonstrate sincere personal commitment to promptness reliability and quality workAcquire and maintain in-depth knowledge of MTM Transits Transportation Provider NetworkEqual Opportunity Employer:MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you need an accommodation please contact MTMs People & Culture.#MTMTRANSIT Key Skills OpenTable,Multi-line Phone Systems,Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Paratransit,POS,Host/Hostess Experience,Office Experience,Filing,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1