Satisfactions Officer at Pennsylvania Housing Finance Agency

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Job DescriptionEntry-level professional with limited or no prior experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and trainingReview satisfaction morning report and verify all the same loans appear on the P110 report.Complete the request to have the files returned to PHFA from the Trustee using the As400 menu options.Correspond with the trustee when issues with getting final document files arise.Complete the process of satisfying the loan within the state mandated time from of 60 days from the date of payoff to the date the satisfaction was recorded.Check in and scan final document files that arrive from our trustee.Review and keep track of e-recording spending.Retrieve the subordinate loans to be processed for satisfaction upon notification of payoff.Generate proofread and correct the mortgage satisfactions as needed.Complete the mortgage satisfaction document as required by the recorder of deed per the county requirements.Complete the electronic recordings for the counties that are set up to complete the mortgage satisfactions in this manner.Determine when funds need to be added to in the CSC account which is used for payment of the electronic recorded documents. A weekly report is sent through workday for approval and funding.Complete checks requests and mail the check and appropriate mortgage satisfaction to the recorder of deeds for the counites that do not participate in the e-recording process.Generate paid in full letters and mail a copy of the recorded satisfaction piece to mortgagors.Process incoming satisfaction mail and the electronically recorded satisfactions by entering the receive dates in the AS400.Review correct and resend the satisfactions that were rejected from the recorder of deeds.Save recorded satisfaction piece in the proper SharePoint folderRespond to emails and phones calls from borrowers in regard to their loan being satisfied.Monthly review vanguard report 56z to ensure all paid in full loans are completed.Other duties as assigned by managerQualificationsAssociate of Science High School Relevant professional experience (1-3 years)ExperienceRelevant professional experience (1-3 years)EEO StatementAs an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.Diversity StatementPHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.Required Experience:Unclear Seniority Key Skills CCTV,Federal Agencies,Customer Service,Clearance,Facility,Suspicious Activity,Property Damage,Public Safety,Daily Operations,Professional Development,Access Control,Communication,General Public,Procedures,Powerpoint Employment Type : Full-Time Experience: years Vacancy: 1