Scheduling Assistant at WelbeHealth

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical dental physical therapy and much more. Our core values and participant focus lead the way no matter what.The Scheduling Assistant (internally titled WelbeHealth Advocate II) will focus on either inbound and/or outbound assignments within the Call Center (the Hub) which includes but is not limited to call management (answering inbound calls) outbound scheduling authorization processing inquiry reply clinic-based scheduling and other administrative tasks. The WelbeHealth Advocate will provide outstanding customer service to all stakeholders (participants families partners and clinic team members) and will be accountable for proper documentation and maintaining current and accurate records of all the scheduled appointments.Essential Job Duties:Answer incoming phone calls emails and contacts as requests come in and appropriately screen transfer resolve and dispose of calls expeditiously while adhering to all process and documentation standardsReview process schedule and authorize orders according to department protocolsEnsure that appropriate and timely documentation of all updates encounters and communication is documented in source systems as outlined by department protocolsEffectively coordinate the scheduling of participants appointments including trouble-shooting conflicts or urgent needs communicating with all stakeholders (staff family providers etc.) and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling ProtocolProvide eligibility status and benefit information for participantsAddress both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve escalate as appropriateJob Requirements:High School Diploma or Equivalency requiredMinimum of one (1) year of experience working in a call center environment where a service/support role was primarily performedMust be flexible with work hoursMinimum of one (1) year of experience working in a high call-volume environment requiredExcellent organizational and communication experienceBenefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.Medical insurance coverage (Medical Dental Vision)Flexibility with remote work from home scheduleWork/life balance we mean it! 17 days of personal time off (PTO) 12 holidays observed annually sick timeAdvancement opportunities - Weve got a track record of hiring and promoting from within meaning you can create your own path!And additional benefitsSalary/Wage base range for this role is $21.07 - $27.81 hourly Bonus Equity. WelbeHealth offers competitive total rewards package that includes 401k match healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.Compensation $21.07 - $27.81 USDCOVID-19 Vaccination PolicyAt WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.Our Commitment to Diversity Equity and InclusionAt WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.Beware of ScamsPlease ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @ email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to Key Skills Customer Service,Communication,Fire And Safety Engineering,Key Account,Market Intelligence Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 21 - 27