Scheduling Coordinator at NLB Services

Overview

Under the direction of our providers and Practice Manager, the Surgical Scheduling Coordinator supports the daily operations of the orthopedic office by coordinating surgical schedules, communicating with patients, and ensuring all preoperative and post-operative requirements are completed accurately and on time. This role combines strong administrative skills with exceptional patient service and attention to detail.

Responsibilities:

• Coordinate and maintain all orthopedic surgical scheduling in collaboration with providers, the operating room, and other departments.
• Communicate clearly with patients, families, and clinical teams regarding surgery dates, pre-operative instructions, and follow-up appointments.
• Receive and review pre-operative paperwork for accuracy and completeness, including insurance and medical information.
• Create, coordinate, and schedule pre-operative interviews and clearances as needed.
• Notify vendors, ancillary departments, and specialty reps of equipment or implant needs.
• Maintain accurate records of all scheduled surgeries and promptly update changes in the electronic medical record (EMR).
• Notify internal and external services (e.g., Coumadin Clinic, imaging, PT) of schedule updates or cancellations.
• Provide administrative and communication support to the orthopedic team as assigned.
• Adhere to all safety, confidentiality, and quality standards in accordance with hospital policies

Submission Requirements

• High school diploma or equivalent. [REQUIRED]
• Post-secondary education in healthcare administration or medical assisting. [HIGHLY PREFERRED]
• One or more years of experience in a medical office or surgical scheduling environment. [REQUIRED]
• Knowledge of medical terminology, orthopedic procedures, and insurance authorization processes. [REQUIRED]
• Strong organizational skills with the ability to manage multiple priorities in a busy clinical environment. [REQUIRED]
• Excellent interpersonal and communication skills—able to work effectively with patients, families, and multidisciplinary teams. [REQUIRED]
• Proficient in EMR systems and Microsoft Office applications. [REQUIRED]

Certification Requirements

• BLS (AHA)