Resource Navigator at Shreveport

Job DescriptionJob DescriptionOverviewThe Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter.ResponsibilitiesWorks to support the Care Management team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and informationSupports communication with Medical Homes as neededWorks with the team to ensure documentation of assessments, interventions, plans and education in the patient's Electronic Medical RecordParticipates as part of a multidisciplinary team to plan future episodes of care for patientsIdentifies need for and coordinates assistance of outside interpretersAssists the Care Management team, family and patients to optimize utilization of insurance benefitsSupports the coordination of durable medical equipmentThis is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.QualificationsRequiredHigh School diploma PreferredExperience in a customer support or administrative role Medical Terminology experience