Seasonal Customer Service Representative Pittsfield, MA at Enterprise

OverviewThe Seasonal Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.The seasonal employment window will begin in mid May 2026 will end on or before October 31 2026 and cannot exceed a total of 150 days.This position pays $19.00/ hour and is located in one of our offices in the Pittsfield MA area.Multiple Schedules are available inclusive of weekends and holidays. We are hiring for full time (40 hours/week) schedule. Schedules to be discussed during the interview process.As you are considering a positionwith Enterprise Mobility we invite you to learn more about our business at ResponsibilitiesMeet and greet customers in a professional friendly and timely mannerProvide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services which includes offering optional protection products upgrades fuel options and other additional equipmentOffer additional customer assistance by offering directions maps local area information and appropriate service informationAnswer incoming calls for reservations rate quotes general questions provide information and resolution for customers other branches and other vendorsPlace outgoing calls for callback management and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh School Diploma or GED requiredMust currently have a valid US drivers license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.Must have at least 6 months of prior customer service experienceMust have a basic level experience and understanding of a PC and Microsoft Office productsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Unclear Experience: years Vacancy: 1