Group Housing Coordinator at The Fairmont Hotel

Company DescriptionYour team and working environment:Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESSJob DescriptionReporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesKey room contact for group programs, from initial turnover process until event dateAttend weekly pick up meeting and assist in group forecastingConsistently offers professional, engaging and friendly serviceMaintain good working relationships with Global Reservations Centre, Travel Agents and external /internal GuestsRespond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standardsProvide administrative support to Reservations Managerand action items as required in an efficient and professional mannerAll other duties as assignedWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Previous hotel experience and customer service experience requiredExperience with Opera PMS, Passkey GroupMax & Opera Sales & Catering preferredAbility to work a flexible schedule which may include evenings, weekends and holidays.Computer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentEffectively deal with guests and other team membersAbility to focus attention on guest needs, remaining calm and courteous at all timesMaintain confidentiality of proprietary information and protect company assetsPhysical DemandsThis position requires:Frequent sitting throughout shiftOccasional kneeling, pushing, pulling, lifting, walking and standingOccasional ascending or descending ladders, stairs and rampsAdditional InformationYour team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V