Security & Fire Alarm Systems Technician at Doyle Security Systems

Job DescriptionJob DescriptionJoin a certified Great Place to Work® 2025!At Doyle Security Systems, we offer competitive pay, robust benefits, and the chance to make a real impact in your community. Whether you’re experienced or looking to train in a new trade, this is an opportunity to grow your career with an employer of choice.We are currently hiring for a Fire & Security Alarm Installation / Service Technician in our Dunkirk, NY branch.$23-$28 / hour, based on experienceWhat You'll DoInstallation Technicians focus on setting up new security, fire, camera, and access systems in residential and commercial environments. Service Technicians primarily troubleshoot, repair, and maintain existing systems, ensuring reliability and performance. In both roles, you’ll engage directly with customers on a daily basis, making strong communication and interpersonal skills essential.Key responsibilities:Install and configure electronic security, fire, access control, CCTV, intrusion, and network-based intercom systemsService and troubleshoot systems to resolve performance issuesConduct routine inspections and preventive maintenanceEducate customers on system functionality, features, and service needsProvide exceptional customer care by answering questions, addressing concerns, and offering helpful solutionsMaintain accurate documentation of all work performedUphold high standards of safety, workmanship, and customer careWhat You'll NeedQualifications:2+ years of experience in low-voltage installation preferred (trainees also considered)Valid driver's license with good driving recordProficiency with low voltage install, maintenance, and repair of CCTV, intrusion, fire, access control, and intercom systemsStrong problem-solving skills and mechanical aptitudeExcellent communication and customer service skillsAbility to work independently and as part of a teamOSHA 10 and/or NICET certification a plusWillingness to work occasional nights/weekends and travel within the Dunkirk, NY regionWork Requirements:Ability to drive a company vehicleComfortable working in various environmentsAdherence to all safety protocolsPersonal Traits:Detail-oriented, organized, and ethicalCommitment to Doyle’s values and customer-first missionWhat We OfferCompany vehicle and gas cardPaid training, including support for obtaining industry-recognized certificationsBonus payMedical, Dental, & Vision InsuranceHealth Savings Account (HSA) & Flexible Spending Account (FSA) optionsPaid time off & company holidaysParental leave401(k) with matchLife insuranceTuition reimbursementEmployee discount & referral bonusRecognition & advancement opportunitiesCell phone reimbursementEmployee assistance programWhat's it like working at Doyle Security Systems?www.godoyle.com/working-at-doyleDoyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.At Doyle, the following core values are the foundation of everything we do:Customer CareOne Doyle TeamLeading by ExampleContinuous ImprovementExperts in our SolutionsTo learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValuesIf this sounds like a team you would like to be part of, we can’t wait to hear from you!Monday-Friday8 hours per day excluding breaks