Senior Account Manager, Retail Marketplaces (Amazon) at Acadia.io

Job Details Acadia - Atlanta GA Fully Remote Full TimeDescription - Senior Account Manager Retail Marketplaces (Amazon)Acadia is a modern media and growth agency focused on mid-market disrupters. Headquartered in Atlanta the Retail Marketplaces team is a fully remote team of creative Account Managers Marketers and Media experts. We pride ourselves on being an agile environment with a roll up your sleeves mentality needed across all employees.AwardsAdAge - Best Places to Work 2025AdAge - A-List 2024Amazon Partner Award Winner 2025AdWeek Fastest Growing Agencies 2024Our Core ValuesCan-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.Curiosity - We show genuine interest. We are the first to ask why the first to research and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships where respect and humanity thrive.Community - We will make lives better for those people clients and other deserving causes that we care deeply about.The Senior Account Manager is an expert in the creation and coordination of client strategy that ties back to goals benchmarks and targets. They are responsible for being the client relationship owner for Enterprise accounts and maximizing opportunities for growth within their client book.Responsibilities include but are not limited to:Strategic Management of assigned client book defining a roadmap to reach set goalsReport on performance with details around trends tactics implemented and next stepsOutline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocksMentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hiresEnsure top-line measurable growth for client book aiding in client retention and satisfactionSubject Matter Expert for client relationship managementStaying up to date on industry trends and best practices for use in client education and company thought leadership.Contribute to a collaborative team culture including engaged contribution to team calls as well as department and company callsQualifications Benchmarks Required for this Role:Expert project delivery and strategy across platforms including Amazon Seller Central Amazon Vendor Central Amazon International and WalmartExpert in clear and timely written and verbal communication both internally and client-facingDependable and timely completion of work in line with task and projects deadlinesCross-functional team management including coaching empowering and delegating tasks) so that each account team member feels invested in their work and aligned on growing the clients businessExpert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertiseDemonstrated ability to work well with others including navigating challenges and obstaclesExpert strategic creation and coordination of client strategy that ties back to client goals benchmarks and targetsExpert ability to identify and communicate big picture trends across marketplaces categories and industries internally and to clientsPrepare plan and lead client calls with a clear call agenda that communicates progress towards high-level initiatives strategic next steps and projected future outcomesMentoring and support of new AM hires including strategic best practices and quality controlWhat we OfferFull remote team; work-from-home flexibilityGenerous Holiday & PTO Allotment:16 Paid Holidays16 PTO days (in 1st year) 21 days after 1 year 26 days after 5 yearsBereavement Leave (5 days)Volunteer Time (16 hours)Parental Leave (12 weeks)Physical & Mental Health StipendMedical Dental Vision Insurance401K Financial Planning SupportEducation ReimbursementRequired Experience:Manager Key Skills Business Development,Develop Long Term,Key Decision Makers,Customer Service,Buyers,Business Review,POS,Product Knowledge,Retail Sales,Account Management,Client Relationships,Customer Relationships,Territory,Sales Goals,Sales Process Employment Type : Full-Time Experience: years Vacancy: 1