Senior Account Manager at Skill

Overview Placement Type: Permanent Salary: $75,000-95,000 Salary Start Date: 02.16.2026 SaveApplySenior Account ManagerRichmond, VA: In-office Monday-Thursday, WFH FridaysRemote option: Open only to candidates with direct senior living / senior care agency experience, located in other states/marketsCompensation: $80K-$95K, BenefitsAre you a relationship-driven strategist who thrives at the intersection of creativity, collaboration, and client partnership? A premier Richmond-based creative agency is seeking an experienced Senior Account Manager to join their growing team.This award-winning creative marketing agency is known for producing people-first, purpose-driven work that helps senior living communities build trust, stand out, and drive real business results. The agency specializes in bespoke, creatively led marketing solutions-not cookie-cutter campaigns-and is deeply focused on long-term partnerships and meaningful outcomes.They are seeking an experienced Senior Account Manager to independently lead a portfolio of accounts and serve as the strategic, day-to-day partner to both clients and internal teams. This is a true senior-level role designed for someone who can step in, quickly understand complex businesses, confidently guide conversations, and run accounts with autonomy and maturity. What You'll DoServe as the primary point of contact for a portfolio of client accounts, owning the relationship end-to-end.Build deep, strategic partnerships with clients to understand their goals, challenges, and opportunities.Collaborate seamlessly with creative, digital, media, and marketing teams to deliver work that exceeds expectations.Participate in brainstorming and strategic planning sessions, contributing to the development of innovative marketing solutions.Monitor campaign performance and identify opportunities for optimization and improvement.Lead project timelines, manage budgets, and ensure on-time, on-strategy execution.Conduct regular client meetings to provide updates, gather insights, and reinforce alignment.Partner with internal marketing and digital experts to establish annual KPIs and performance benchmarksMonitor and discuss key metrics such as lead volume, conversion health, and occupancy-related outcomesParticipate in quarterly reporting and ongoing optimization conversationsHelp clients pivot strategy as market conditions, budgets, or priorities shiftTranslate data into insights and actionable recommendations for clientsCollaborate closely with creative, digital, marketing, and media teamsParticipate in strategic planning and brainstorming sessionsEnsure alignment across teams while fostering collaboration and consensusThrive in an environment where creative teams are deeply involved in account conversationsPartner closely with a Project Success Manager (a hybrid project management role) and work together to translate client needs into actionable plans and keep work moving efficiently. What You Bring8+ years of account management experience within a marketing, advertising, or creative agencyDirect experience supporting senior living or senior care clients from an agency perspective is strongly preferredProven ability to manage multiple accounts simultaneously and independentlyStrong client-facing communication and negotiation skillsConfident making strategic recommendations and pushing back when neededComfortable navigating ambiguity and change in a growing agency environmentCandidates considered for remote work must demonstrate hands-on senior living experienceExperience must align with creative-led, customized marketing-not purely formulaic lead-generation modelsComfortable working in a Mac-based environmentProficient with Google Workspace and virtual meeting toolsExperience with project management platforms such as Function Point, Basecamp, Asana, Monday.com, or similar Culture & FitThis is a fast-growing agency where individuals can make a visible impact.Highly collaborative, curious, and people-centeredAgile, resilient, and entrepreneurial-constantly evolving and improvingValues initiative, creative problem solving, and thoughtful communicationOffers meaningful room for growth, influence, and leadership over time Why You'll Love Working HereThis agency invests deeply in its people and offers a competitive, thoughtfully designed benefits package, including:Medical, dental, and vision coverageEmployee Assistance Program (EAP)Generous PTO + sick leave + 8 paid agency holidays401(k) with company contributionsProfit-sharing planPet insuranceShort-term & long-term disability insuranceLife insurance#App#LI-JN2