Senior AI Customer Adoption Manager | Nexus Black at IFS

Post-Sale Customer Leadership Serve as primary post-sale leader for enterprise or strategic accounts. Guide customers through multi-phase onboarding and value realization. Ensure executive alignment and successful achievement of strategic outcomes. Build deep trusted relationships with senior customer stakeholders. Product-Focused Adoption Lead complex product adoption across Nexus Black/ Loops/Embedded AI Architect advanced workflows integrations and cross-functional use cases. Anticipate and resolve high-impact adoption challenges. Serve as SME for product capability application within complex environments. Outcome & Value Realization Conduct advanced discovery aligned with executive-level priorities. Create comprehensive Success Plans spanning multiple workstreams. Drive whitespace identification tied to major expansion opportunities. Influence renewal and long-term strategy through sustained value delivery. Technical Enablement & Execution Lead POCs pilots and scaled production rollouts. Solve sophisticated technical challenges and coordinate across teams. Serve as the escalation point for adoption-critical issues. Synthesize customer feedback into actionable product roadmap guidance. Cross-Functional Collaboration Partner with Sales on major expansion strategy and enterprise account planning. Shape Product direction through structured customer insights. Mentor Associates and Specialists; lead best practices and playbook creation. Drive customer references case studies and thought leadership. What Were OfferingSalary Range: $135000-$150000 plus bonusFlexible paid time off including sick and holidayMedical dental & vision insurance401K with Company contributionFlexible spending accountsLife insurance and disability benefitsTuition assistanceCommunity involvement and volunteering eventsQualifications : Essential 610 years in advanced technical customer-facing roles. Proven success leading enterprise or complex adoption programs. Strong experience with AI-enabled workflows and enterprise SaaS. Executive presence and strategic advisory capability. Strong architectural thinking around AI workflows and integration patterns. Ability to lead customers through ambiguity and change. High-level program leadership and orchestration. Additional Information : We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity EmployerRemote Work : NoEmployment Type : Full-time Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Experience: years Vacancy: 1