Senior Air Export Coordinator at Allstates WorldCargo

Job Description:Allstates WorldCargo is seeking an experienced logistics professional to join our team as a Senior Air Export Coordinator. This role manages and coordinates all aspects of international air export operations, requiring strong industry expertise, operational accuracy, and a commitment to customer service. The ideal candidate is detail-oriented, highly organized, and comfortable balancing fast-paced operational demands with proactive communication and problem-solving.In this role, you will work closely with customers, airlines, cartage companies, customs brokers, and international agents to ensure that shipments move efficiently, compliantly, and profitably from start to finish.Key Responsibilities:Shipment Lifecycle ManagementManage all stages of the air export process, including freight booking and schedulingPrepare Air Waybills (HAWB/MAWB) and related documentationTrack and trace shipments end-to-endIssue arrival notices and coordinate with destination officesPrepare and manage pickup and delivery ordersEnsure full TSA compliance and cargo security screeningComplete KSMS filing and verificationMonitor customs clearance activities with outsourced brokersManage relationships with cartage providers and warehousesPrepare and process invoicing and shipment billingPricing & Compliance ManagementFollow established pricing methodologies and work with finance on billing discrepanciesNegotiate airfreight and cartage rates with carriers and service providersWork with compliance teams to maintain TSA complianceVerify KSMS information and maintain accurate recordsOperational CoordinationReceive, review, and distribute pre-alerts and delivery instructionsRespond promptly to rate requests and inquiries from sales teams, agents, and customersPlan and coordinate airfreight movements across gateways and international destinationsDocumentation & Regulatory CompliancePrepare and submit export documentation within the TMS, including manifests, in-bond documents, cargo receipts, commercial invoices, packing lists, and country-specific formsReview invoices and manifests for compliance with tariffs and customs regulationsMaintain adherence to TSA, IATA, IACSSP, hazardous materials, IMO, and FMC requirementsCustomer Service & CommunicationBuild and maintain strong working relationships with customers, agents, and vendorsProvide timely shipment updates and proactively resolve service issuesProvide detailed in-transit reports and respond to freight solicitations professionallyPerformance & Team ContributionManage airfreight accounts from start to finish with accuracy and professionalismMeet or exceed performance metrics including profitability, load count, and on-time deliveryMaintain accurate and timely data entry within the TMSSupport a positive, collaborative team environment and contribute to continuous improvement initiativesRequirements:Education & ExperienceMinimum of 8 years of experience in air export operations within a freight forwarding or logistics environmentStrong background in international documentation and export complianceIn-depth understanding of Incoterms, TSA, IATA, and U.S. Customs export regulationsExperience with rate negotiations and carrier/agent relationship managementSkills & CompetenciesStrong organizational and multitasking abilities with excellent attention to detailEffective written and verbal communication skills with a customer-focused mindsetAbility to problem-solve and manage deadlines in a fast-paced environmentProficient in TMS platforms and Microsoft Office Suite (Excel, Word, Outlook)Able to sit, type, and communicate by phone for extended periodsTeam-oriented with a proactive approach to collaboration and improvementBenefits:Medical, Vision, and Dental InsuranceBasic Life and AD&D InsuranceCompany-paid Long-Term DisabilityCompany-paid Short-Term DisabilityPaid Vacation & Holiday PayPaid Sick Time Off401(k) Plan with Employer MatchingHealth FSA and Dependent Care FSAs AvailableAdditional Optional Benefits Available Including Commuter Benefits, Pet Insurance, Renters Insurance, and Pharmacy Discount ProgramAllstates WorldCargo is an equal opportunity employer.About Us:Allstates WorldCargo is one of the most established freight forwarders in the country. Founded in 1961 and recently named one of Inbound Logistics’ Top 100 3PL Providers, we deliver reliable, scalable logistics solutions across air, ocean, ground, and final mile.Headquartered in Orlando, FL with 50 offices throughout North America and a global network that supports every major market, we combine decades of experience with forward-thinking technology to create solutions for our clients.At Allstates, innovation is part of who we are. We encourage our team members to bring new ideas, challenge the status quo, and help us continue to grow and evolve. We believe in trust—our people are empowered to do their jobs and take ownership of their work. Collaboration, accountability, and creativity are the cornerstones of our culture.As a stable organization with a strong record of customer satisfaction, we’re committed to long-term growth for our company, our customers, and our employees. Many of our team members have been with us for decades, with an average tenure of nearly 20 years.If you’re looking to join a company that values innovation, teamwork, and trust, we encourage you to explore opportunities with Allstates WorldCargo.