Senior Analyst, BPS Learning & Operational Support. at DXC Technology

Job Description:Essential Job Functions:Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience.Provide support in process improvement initiatives under the guidance of senior team members.Collect and analyze performance data to evaluate customer and client satisfaction.Collaborate with team members on project tasks to ensure successful execution.Document process changes and improvements for future reference.Communicate process-related insights and recommendations to stakeholders.Learn and apply process optimization methodologies effectively.Stay informed about industry trends related to customer experience.Basic Qualifications:Bachelors degree in a relevant field or equivalent combination of education and experienceTypically 3 years of relevant work experience in industry with a minimum of 1 year in a similar roleProven experience in business process services and data analysisProficiencies in data manipulation and interpretationExperience using SharePoint and Microsofts Power PlatformA continuous learner who stays abreast with industry knowledge and technologyLocation - Employees located within 25 miles of a DXC office or client site will be required to work onsite at minimum 2 times per week.At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States Guam or Puerto RicoDXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.Postings LinkDisability AccommodationsIf you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.Required Experience:Senior IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Employment Type : Full-Time Experience: years Vacancy: 1