Senior Analyst - High & Heavy at Hyundai Glovis

About Glovis America Inc.

Glovis America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Analyst- High & Heavy is responsible for overseeing end-to-end import, export, and inland logistics operations for key accounts. This role serves as a primary point of contact for customers, maintaining a high level of direct engagement and collaboration. The incumbent will design and implement optimized logistics solutions aimed at reducing costs, enhancing service performance, and driving operational efficiency, while building strong, long-term customer relationships to support sustainable business growth.

Responsibilities

General 3PL operations (Inbound, Outbound, In-land, and Warehouse/Distribution)

Manage end-to-end 3PL operations, including inbound, outbound, inland transportation, and warehouse/distribution activities, ensuring alignment with customer requirements and contractual service levels
Oversee the transportation of freight across multiple modes and ensure high customer satisfaction through timely, accurate, and proactive communication with internal and external stakeholders
Provide operational guidance and support to freight forwarding and operations teams in response to urgent, time-sensitive, or exception-based transportation requirements
Manage and maintain departmental operational functions, including billing, accruals, cost control, reporting, and recordkeeping, in compliance with internal policies and applicable state and federal regulations
Own and manage assigned key customer accounts, focusing on relationship retention, service performance, and the expansion of share of business through value-added logistics solutions
Monitor service performance and ensure that all service failures, delays, or exceptions are thoroughly investigated, followed up, and addressed through corrective and preventive actions
Implement, standardize, and continuously improve air freight forwarding operational procedures for import and export
Collaborate with Sales, Procurement, and Finance teams to support pricing, quoting, and contract execution, ensuring operational feasibility and margin alignment
Support system accuracy and data integrity within internal and client's ERP systems
Follow leadership direction with a high level of accountability, ensuring timely execution and transparent reporting

Manage and monitor freight forwarding accounts receivable and accounts payable

Prepare FF month end
Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation
Customer services and client management
Ensure that all personnel are providing a high level of customer service to both internal and external customers
New accounts operation set-up support and competitive analysis
Accomplish top management mission by completing related results as needed
Other duties as assigned

Compensation Range

$54,000 - $59,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of Working at Glovis America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

Excellent written and verbal communication skills Required
Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
Outstanding problem solving, organizational, communication, and interpersonal skills Required
Experience with CRM system Required

Education & Experience

H.S Diploma/G.E.D Required
Bachelor's Degree Preferred
3 - 5 Years of Experience in SCM, Logistics, or Freight Forwarding Required
4 - 7 Years of Experience in SCM, Logistics, or Freight Forwarding Preferred

Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 5%
Stand/walk
Carry/lift up to 15 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position will be located in the Kokomo, IN office
Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.