Assistant Director of Business Operations at DK Dance Productions

Job DescriptionJob DescriptionSalary: Negotiable upon experienceAre you a dynamic, organized, and driven leader passionate about dance and business? DK Dance Productions is seeking a full-time Director of Business Operations to oversee and optimize the daily operations of our multi-location dance studio and cheer business. This individual will work closely with the CEO to execute the vision of our growing company and ensure high-quality experiences for our staff, students, and families.Key ResponsibilitiesPrograms & ServicesCollaborate with Directors to implement and manage DK's mission, vision, and goals across studio programs.Identify growth opportunities, market trends, and areas for improvement.Support marketing initiatives with demographic and market insights.Stay current on industry trends to guide program development and service standards.Set, manage, and track company and team goals.Scheduling & OversightDevelop seasonal class schedules (Fall-Spring and Summer) in coordination with directors.Maintain up-to-date schedules for studio events, classes, and special programs.Ensure adequate Manager-on-Duty and staffing coverage.Oversee the smooth operation of special events, pop-up classes, and studio performances.Service Quality & CurriculumSupport and evaluate curriculum training for instructors.Maintain high-quality curriculum standards and teaching practices.Oversee and approve studio/event supplies, marketing materials, and costuming to ensure brand consistency and quality.Operational OversightSupervise front desk and instructional staff to ensure smooth, professional daily operations.Manage budgeting and expense tracking for operational projects.Monitor staff appearance, performance, and customer service standards.Administrative SupportManage supplies, inventory, and vendor relations.Help develop and manage administrative coverage schedules.Enforce operational procedures and assist in staff onboarding and compliance follow-up.Manage payrollStaff Management & CultureAssist in hiring and onboarding instructors and support staff.Promote and maintain a high-performing, positive company culture.Lead staff training, coaching, and performance evaluations.Ensure consistent internal communication with all team members.Communication & ReportingReport on KPIs including enrollment, client feedback, and customer service trends.Serve as a communication liaison between the Directors and staff.Help prepare staff meetings and organizational updates.QualificationsRequired: High School Diploma or equivalentPreferred: Bachelors Degree in Business, Education, Performing Arts, or related fieldMinimum 8 years of customer service experienceSkills & AttributesRequired:Superior communication and leadership skillsStrong technical proficiency (Apple/iOS, Google Suite, Studio Director, POS systems)Ability to prioritize, manage, and delegate effectivelySelf-motivated, dependable, and able to take initiativeClient-focused problem solver with a calm and professional demeanorPreferred:Strong organizational skills with attention to detailExperience with peer training and team coachingFamiliarity with customer account management and collectionsWhy Join DK Dance Productions?Were a team that values excellence, creativity, and community. As we move into our 20th season, we are investing in the future of our programs and the growth of our staff. This role is an opportunity to make a real impact in a leadership capacity while remaining rooted in a passionate and family-focused environment.To Apply:Please submit your resume and cover letter to [email protected] with Director of Business Operations Application in the subject line. Applications will be accepted until the position is filled.DK Dance Productions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.