Senior Business Operations Associate Lifestyle at JPMorganChase

DescriptionThe Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm including other Card and Connected Commerce pillars functional partners and stakeholders from legal risk controls and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.As a Senior Business Operations Associate within the Lifestyle team you will be a play a pivotal role in ensuring seamless resolution of customer issues prioritizing excellent service and swift problem-solving. The role involves analyzing managing and mitigating escalated concerns often requiring coordination with various departments to ensure timely and effective solutions. Additionally providing valuable feedback and recommendations to improve overall operational processes. You will be empowered to act as the final authority for escalated cases ensuring customer satisfaction.Job responsibilitiesMonitor track and resolve escalated customer support cases promptly from initial contact through resolution acting as the primary point of contact for providing clear communication and answersWork closely with other groups such as technology and product teams to investigate root causes and implement solutionsWork with vendors and external partners to resolve issues related to loyalty points redemptions and program exceptionsTrack analyze and report on recurring issues and trends to identify issues and improvement recommendationsImplement changes to existing processes and develop new strategies to prevent future escalationsMonitor and ensure compliance with service level agreements to maintain customer satisfaction and company standardsParticipate in initiatives to proactively identify and mitigate risks and maintain operational integrityDesign develop and implement AI-driven solutions and automation tools to streamline workflowsRequired qualifications capabilities and skills4 years of experience in Business Operations and/or experience in developing and optimizing processes to enhance issue resolution efficiencyStrong problem-solving and decision-making abilitiesExceptional communication and conflict-resolution skillsAnalyze data in different ways and highlight the key messages recommended actions and trendsManage competing demands under pressure and manage expectations across both Controls and Operations teamsWork under tight deadlines and quickly adjust to changing prioritiesPreferred qualifications capabilities and skillsAwareness of Agile principles and JIRA/Confluence experienceProficiency with project management tools and techniquesSystematic organized approach to workRequired Experience:Senior IC Key Skills Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1 Monthly Salary Salary: 85500 - 123000