Senior Business Relationship Manager at InsideHigherEd

Job Title: Senior Business Relationship Manager Location: Kennesaw, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292226 About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!Location Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.Job Summary Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.Responsibilities KEY RESPONSIBILITIES: 1. Leads the strategic engagement between IT and business units to ensure alignment with institutional goals2. Develops and maintains executive-level relationships across academic and administrative units3. Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation4. Guide and mentor junior BRMs to support relationship and value management across campus5. Establish and refine BRM practices and processes to enhance strategic impact and service delivery6. Lead large-scale initiatives and represent IT in executive steering committees and governance councils7. Advocate for business partner needs in IT planning, resource allocation, and prioritization8. Translate complex business needs into actionable strategies and proposals with measurable outcomes9. Monitors service and project delivery outcomes to ensure value realization and continuous improvementRequired Qualifications Educational RequirementsBachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.Required ExperienceFive (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.Preferred Qualifications Additional Preferred QualificationsCertified Business Relationship Manager (BRMP® or CBRM®) CertificationPreferred Educational QualificationsAn advanced degree from an accredited institution of higher education in a related fieldPreferred ExperienceExperience aligning technology solutions with institutional strategyKnowledge, Skills, & Abilities ABILITIESTravels between Kennesaw State campuses and locations as required to maintain effective relationshipsAble to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focusKNOWLEDGEAdvanced knowledge of service management, business analysis, and value realization methodologiesExperience in complex project and portfolio environmentsSKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skillsExcellent communication skills, including executive-level presentationsProven leadership, mentoring, and stakeholder engagement skillsStrategic thinking, business acumen, and technology literacyStrong analytical, negotiation, and conflict resolution capabilitiesSkilled in building trust-based relationships and influencing at all levels of the organizationProficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquetteUSG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected]. Other Information This is not a supervisory position.This position does not have any financial responsibilities.This position will not be required to drive.This role is considered a position of trust.This position does not require a purchasing card (P-Card).This position may travel 1% - 24% of the time.Background Check Standard Enhanced + EducationPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf