Senior Client Service Representative at Broadridge

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.The Issuer Services team is seeking an Annual Meeting Services Specialist to join our team supporting the Virtual Shareholder Meeting and Shareholder Meeting Registration this client facing role you will be responsible for overseeing all aspects of the issuer facing AGM product suites including the Virtual Shareholder Meeting process. Planning and executing shareholder meetings using our online platform will be the primary focus of this newly created role. Instrumental in the success of this position an in-depth knowledge of event coordination and management corporate proxy rules and client communication. Guiding clients through the shareholder meeting process and Broadridge capabilities is part of the day to day management needed for this team. Keeping clients on track to ensure their event is executed successfully and flawlessly. Working closely with both the client and our vendors you will be asked to problem solve issues in real time and approve remediation actions offered. Completing tasks by set milestone dates to ensure the event is successful is necessary. Leading a dedicated team to support Annual Meeting services in day to day support for escalations and inquiries.Responsibilities:Build Service ExcellenceInteract with clients in a professional mannerProvide effective efficient timely and complete information to customers on all issues and inquiriesMaintain positive relationships with clients as well as with internal Broadridge personnelProvide all problem resolution issue and general support and act as a point person for designated clientsMaintain current and accurate client contacts in BRAC client contact repositoryMonitor and resolve all client issues submitted through JIRA using a combination of own knowledge working with other CSAMs Business Analysts and DevelopersRaise issues in timely manner to managementImprove internal process activities when necessaryPromote Take and Educate approach with clients to ensure they use all available resources to be more efficientAssist in onboarding new enhancements by supporting testing and user documentationCoordinate calls / training with other knowledgeable resourcesQualifications:Minimum 5 years of experience in client service / customer support role preferably in financial services industryPrevious experience in Commission processing in Bank Broker or Insurance Back Office a plusExperience with all Microsoft Office products (Word Excel PowerPoint etc.)Professional polished demeanorAbility to be trained in department and system processesPays strong attention to detailAbility to provide support in the daily execution of key tasks when neededCustomer service competency with strong written and verbal communication skillsStrong organizational skillsAbility to work with other Broadridge departments on a variety of issuesAble to work independently as well as within a team and prioritize daily workflow with little directionBachelors degree or equivalentCompensation Range: The hourly range for this position is between $33.65 - $38.50. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit for more information on our comprehensive benefit offerings for this role.#LI-CS2We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.Use of AI in HiringAs part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.US applicants: Clickhereto view the EEOC Know Your Rights poster.Disability AssistanceWe recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.Required Experience:Senior IC Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 33 - 38