Senior Client Success Manager at Circadia Health

Circadia Health is a growthstage healthcare AI company on a mission to prevent avoidable hospitalizations and transform seniorcare operations. Our Circadia Intelligence Platform combines: Contactless sensingthat monitors respiration and motion with medicalgrade accuracyPredictive analytics & agentic AI workflowsthat detect 85 % of preventable rehospitalizations 11 days in advanceEnterprise integrationsthat embed insights directly into EHR carecoordination billing and compliance systemsToday our technology touches40 000 postacute patients dailyacross skillednursing homehealth and homecare networks. We are backed by leading healthcare and AI investors and headquartered inEl Segundo CA.$120000 - $180000 a yearAbout the RoleWere seeking a Senior Client Success Manager to join our growing team. This is a relationship-driven role that combines strategic account management consultative sales and field engagement. Youll own a portfolio of existing client facilities overseeing implementation driving renewals identifying growth opportunities and ensuring each partner maximizes the value of Circadias technology in their daily workflow.Youll collaborate closely with our Nurse Practitioner Product and Support team to ensure a seamless client experience from onboarding to sustained adoption. Youll also represent Circadia onsite serving as a trusted advisor and advocate for both our clients and our mission. This role is air traffic control for all things needed to make sure our clients are successful.What Youll DoOwn client relationships across a defined regional portfolio of SNF partners serving as the primary point of contact post-sales.Drive renewals expansions and upsells to achieve net revenue growth targets.Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes.Spearhead implementation to ensure the client is set up for success day one onwards.Conduct regular onsite visits to build relationships assess engagement and provide hands-on training or business reviews.Monitor account health and utilization data to proactively identify risk or opportunity.Collaborate cross-functionally with Product Support and Market Leads to shape client strategy and refine operational processes.Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.What Success Looks LikeRetention and renewal rates exceeding market benchmarksIncreased ARR from upsells and expansions within existing accountsStrong client satisfaction and engagement metricsHigh adoption and utilization of Circadia technology at the facility levelConsistent collaboration and alignment across Market and Support teamsWho You Are7 years of experience in account management client success or enterprise relationship roles in healthcare medtech tech or SaaSProven track record managing multi-site healthcare clients or long-cycle B2B renewalsConfident and professional communicator who builds trust quickly at the executive and clinical levelsStrategic thinker with a consultative sales approach and strong analytical instinctsComfortable traveling across the country (approximately 50%)Excited by Circadias mission to transform patient care through intelligent monitoring and automationAt Circadia youll be part of a mission-driven team thats reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm improve staffing efficiency and help clinicians focus on what matters most caring for patients. Join us in building the future of proactive care.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1